All information provided in this feedback will be handled with utmost confidentiality.

Section 1: Detailed feedback

Relationship

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	N/A
* Headstrong has been able to align with your project needs and business objectives

* Engagement with Headstrong has added value to your business/organization

* There are sufficient interactions with Headstrong and a two-way feedback mechanism

* Headstrong Engagement Manager has promptly and adequately addressed escalated issues/concerns

* Headstrong management team has been proactive in identifying prospective opportunities and addressed them sufficiently

Remarks (if any):

Delivery Competence

Remarks (if any):

Communication

Remarks (if any):

Section 2: Overall Experience

* Please rate the above categories based on relevance and priority for you:
(5 - Most Important and 1- Least Important):

Relationship
Project Management
Delivery Competence
Delivery Quality
Communication

* Please provide the overall rating of your experience for the Project during the review period:

Always below expectations: 1

Usually below expectations: 2

Usually meets expectations: 3

Meets expectations: 4

Exceeds expectations: 5

Significantly exceeds expectations: 6

* If you have the opportunity, how likely is it that you would recommend Headstrong to a friend or colleague?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)

* If you had a need, how likely is it that you would purchase services from us again?

(Please select between 0-10 where 0 is Not at all likely and 10 is Very likely)

We would appreciate a few lines from you describing your overall experience with Headstrong during the review period and what we can do to improve your satisfaction.

CSAT Staffaug - H2 Interim