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  1. Surveys
  2. 2005
  3. May
  4. C
  5. CSAT Test 1 051605
 

Hello: IT Customer

You are invited to participate in our IT Service Desk Customer Satisfation Survey. In this survey, approximately 1,000 people will be asked to complete a survey that asks questions about your IT Service Desk experience. It will take approximately 1 minute to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact IT Service Desk Manager, Steve Martin at 816-274-4093 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
I am satisfied with the timeliness of repsonse to my requst for service.
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 
 
I am satisfied with the attitude and professionalism of the analyst assigned to my request.
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 

I am satisfied witht the knowledge of the analyst assigned to my request.
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 

I am satisfied with the communication of staus information, if request was not resolved on first contact. (Please leave blank if this does not apply.)
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 

I am satisfied with the timeliness of resolution to my request for service.
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 

Overall I am satisfied with the service I requested.
Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree
 
 
 
Please share any thoughts about your experience to assist in process improvements.
   
 
Please contact if you have any questions regarding this survey.
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