Surveys 2015 September C Customer Experience Survey - IndiGo

Customer Experience Survey - IndiGo Customer Experience Survey - IndiGo

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Exit Survey

Thank you for participating in this survey about your flight from Singapore to Australia Based on your experience, how likely would you be to recommend IndiGo Airlines to a friend or colleague? 0 1 2 3 4 5 6 7 8 9 10 What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better? What could we have done to make your experience better?       Thank you for participating in this survey about your flight from Singapore to Australia Based on your experience, how likely would you be to recommend IndiGo Airlines to a friend or colleague? «Very Unlikely Very Likely» 0 1 2 3 4 5 6 7 8 9 10       What could we have done to make your experience better?     Travel planning experience for your flight- Rate your satisfaction with the following aspects of your travel with IndiGo 0 1 2 3 4 5 6 7 8 9 10 N/A Reservation process What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning Ease of Navigating What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning Pre-flight communication provided prior to arriving at Airport What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning What one thing would you like to tell us about your travel planning     Airport Experience at Singapore prior to going through seurity Poor Excellent 0 1 2 3 4 5 6 7 8 9 10 N/A Check-in Process Helpfulness of IndiGo staff Ease of passing through security       One thing you would like to tell us about your pre-security experience     Inflight and arrival experience for your flight Poor Excellent 0 1 2 3 4 5 6 7 8 9 10 N/A Helpfulness of flight attendants Communication from Pilot/Co-pilot Comfort of your seat       One thing you would like to tell us about your Inflight and Arrival experience     Value of Experience Thinking about your travel experience, how would you rate your satisfaction with the following- Poor Excellent 0 1 2 3 4 5 6 7 8 9 10 N/A Price paid for Fare Price paid for upgrade Price paid for Inflight purchases       One thing you would like to tell us about the value of your flight.       Was your last trip with IndiGo primarily for Business or leisure/personal reasons?   Leisure/personal   Business   Both       How long have you been travelling with IndiGo   This was my first flight   Less than 6 months   Less than 3 years       Gender       What is your age group   18 or under   19-24   25-29   30-34   35 or above

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