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Surveys
2005
June
C
Customer Experience Survey
Customer Experience Survey
EXACTA Dental Direct's Customer Experience Survey
0%
In thinking about your most recent experience with EXACTA Dental Direct, was the quality of customer service you received:
Superior to other dental suppliers
Very satisfactory
Average
Somewhat unsatisfactory
Very poor
For the next area, compare the level of service that EXACTA Dental Direct provides compared to other dental suppliers:
Superior
Above average
Average
Below average
Poor
Overall experience
Product pricing
Customer service
Delivery speed
Product performance
In this section please think of your last interaction with an EXACTA Customer service representative and indicate whether you agree of disagree with the following statement: EXACTA's customer service representative was
Strongly agree
Agree
Neutral
Disagree
Strongly Disagree
Knowledgable regarding EXACTA's products
Knowledgable regarding competitive products
Curteous and polite
Efficiant
Able to answer all my questions
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I will re-order products from EXACTA Dental.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I would refer a friend/colleague to EXACTA Dental.
Are you aware of EXACTA Dental Direct's 30 day trial period on all products?
Yes
No
After purchasing a new product, would you like a customer service representative to contact you to follow up on the purchase?
Yes
No
If so, please indicate the best method for a representative to follow up with you.
Office phone during the day
Email
Fax
Mail
Other
Please contact
[email protected]
if you have any questions regarding this survey.
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