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  1. Surveys
  2. 2005
  3. June
  4. C
  5. Customer Experience Survey
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In thinking about your most recent experience with EXACTA Dental Direct, was the quality of customer service you received:
Superior to other dental suppliers Very satisfactory Average Somewhat unsatisfactory Very poor
 
 
For the next area, compare the level of service that EXACTA Dental Direct provides compared to other dental suppliers:
Superior Above average Average Below average Poor
Overall experience
 
Product pricing
Customer service
Product performance
Delivery speed
 
 
In this section please think of your last interaction with an EXACTA Customer service representative and indicate whether you agree of disagree with the following statement: EXACTA's customer service representative was
Strongly agree Agree Neutral Disagree Strongly Disagree
Knowledgable regarding EXACTA's products
Knowledgable regarding competitive products
Curteous and polite
Efficiant
Able to answer all my questions
 
 
 
 
   
 
 
 
Strongly Agree Agree Neutral Disagree Strongly Disagree
I will re-order products from EXACTA Dental.
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
I would refer a friend/colleague to EXACTA Dental.
 
 

Are you aware of EXACTA Dental Direct's 30 day trial period on all products?
Yes No
 
 

After purchasing a new product, would you like a customer service representative to contact you to follow up on the purchase?
Yes No
 

If so, please indicate the best method for a representative to follow up with you.
 
Office phone during the day
 
Email
 
Fax
 
Mail
 
Other
 

 
Please contact [email protected] if you have any questions regarding this survey.
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