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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
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| In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: |
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| If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
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| The process for getting your concerns resolved was: |
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| Would you please take a few minutes to describe what happened? | | |
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| Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]: |
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| Would you please take a few minutes to describe why you are not satisfied with the product? | | |
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Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
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| Are there any other comments about the customer service representative you would like to add? | | |
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The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
[ADDRESS_1]
[ADDRESS_2]
[CITY], [STATE], [ZIP]
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| Please rate the following characteristics of the service representative on a scale from 1 to 5, where 1 means poor service and 5 means excellent service. If you did not deal with a service representative, please select 6.
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Product Background
Which product or products did you purchase? |
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| How did the product's price compare to your expectations?
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| Why was the product purchased? |
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Buying Experience
Where did you purchase [PRODUCT]? |
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| Will you please give a brief description of any particular reason (or reasons)
why you choose to purchase [PRODUCT] at this [LOCATION] (instead of elsewhere)? | | |
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| How many times have you purchased from [LOCATION] before?
(Enter 0 if you have not purchased from [LOCATION] before.) | | |
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| How was your overall purchasing experience? | | |
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| Would you purchase another product through the same means? |
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| If you choose 'No' or 'Maybe' for the previous question, will you please
state any particular reason (or reasons)for your choice? | | |
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| Pricing & Product Value
How much did you pay for your product (excluding tax)? | | |
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| Did you use any coupons or receive a discount of any kind? |
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| How would you rate the overall value of this product? |
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| Name | | | | Address | | | | City | | | | State | | | | Zip | | | | Email | | | | Phone | | | | Fax | | |
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| How satisfied are you with regarding the following items?
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Overall, how satisfied are you with [PRODUCT]?
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Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
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Will you use/purchase [PRODUCT] again?
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How likely are you to recommend [PRODUCT] to others?
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Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?
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If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
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| If you have additional comments for [COMPANY] about your experience with [PRODUCT] that have not been addressed in the survey, please enter them below. | | |
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Please describe if there was any particular aspect of the service experience that stood out: | | |
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| The process of getting your problem resolved was: |
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| Please describe if there was any particular aspect of the process that stood out: | | |
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Customer Service Representative
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| The customer service representative as very courteous. |
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| Which of the following qualities of the service representative stood out (as being superior)? |
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| What qualities of the customer service representative irked you? |
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| The customer service representative handled my call quickly. |
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| What would best describe your experience, when you called? |
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| The customer service representative was very knowledgeable. |
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| The waiting time for having my question addressed was satisfactory. |
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| My phone call was quickly transferred to the person who could best assist me: |
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| Over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
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| How often do you use [PRODUCT]? |
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| Overall, how satisfied are you with [PRODUCT]? |
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| How likely are you to use/purchase [PRODUCT] again? |
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Would you recommend [PRODUCT] to others?
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| What recommendations would you offer for improving [PRODUCT]? | | |
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| Thank you for your feedback. |
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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager |
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In your most recent customer service experience, how did you contact the representative?
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| About how long did you have to wait before speaking to a representative? |
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Did our representative... (Select all that apply)
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
Address 1
Address 2
City, State, ZipCode
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| Overall, I am very satisfied with the way [Company] performed (is performing) on this project. |
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| What would be your top reason for being very satisfied with [Company] service representatives? | | |
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| What would be your top reason for being very satisfied with [Company] account manager? | | |
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| Compared to how you felt about [Company] before this project, what would you now say is the likelihood of completing another project with [Company]? |
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Considering the overall value of the project you paid for, was it
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| Thank you for completing our survey. | | |
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