Surveys 2013 April C Customer Satisfaction

Customer Satisfaction

0%

Exit Survey

What Type of Company Are You?   Cargo Owner (Shipper/Consignee)   Forwarder   Manufacturer   Other       What kind of services do you use   Import   Export   Project Cargo/Heavy Lift   Other   Other         Is our pricing cometitive?   Very competitive   Sometimes competitive   often uncompetitive   Never competitive       Approximately what percentage of your business do you book with Danbrit?   75-100%   50 - 74%   25 - 49%   1 - 24%   Nothing       How often do you plan to use Danbrit in the future?   All the time   Most of the time   Depends on the situation   No plans to use danbrit   Other         How would yourate our overall performance over the past twelve months?   Excellent   Good   OK   Poor   Not Applicable       Thinking of our competitiors, how does our overall service compare?   Much Better   Somewhat better   About the Same   Slightly Worse   Much Worse       Overall, are you satisfied with the service that our staff provide?   Extremely Satisfied   Very Satisfied   Neutral   Slightly dissatisfied   Very Dissatisfied       How well do our staff answer your questions and find solutions   Extremely well   Very well   Ok most of the time   Poorly   Very badly