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  1. Surveys
  2. 2017
  3. May
  4. C
  5. Customer satisfaction
0%
Exit Survey
 
1. Contact Information
First name : 
Last name : 
Company Name : 
Position : 
 
 
 
2. Your company is satisfied on our proposal/solution when the changes is necessary.

(Eg: changed of shipping schedule due to unforeseen situation)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
3. Our shipping arrangement always on time as you expected.
(Eg: ETD 4-6 weeks upon received P/O)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
4. Always on time delivery for the shipping documents
(Eg: Received the BL before the vessel arrived)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
5. Satisfied on the freshness of the delivered products.
(Eg: AMB sent the lot number & product freshness information to your company before sending out the goods)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
6. All goods arrived in good condition.
(Eg: Applied in LCL & FCL shipment)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
7. You are satisfied on the quality of the pallet sent from AMB.
(Either LCL or FCL shipment)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
8. AMB always provide clear explanation on email response on shipping arrangement.
(Eg: The Sales admin always provides informative response in her email)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
9. Accuracy of related shipping documents.
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)
 
 
 
 
10. Satisfied on the speed of response for any shipping enquiries.
(Eg: Prompt email reply when we received your order)
 
5-Very Satisfied
 
4-Somewhat Satisfied
 
3-Neutral
 
2-Somewhat Dissatisfied
 
1-Very Dissatisfied
 
Please comment if you are dissatisfied (Select no. 1 & 2)