Surveys 2017 July C customer satisfaction

customer satisfaction

0%

Exit Survey

Contact Information NAME :  ADDRESS :  OCCUPATION :        < 1,00,000 1,00,000-5,00,000 5,00,000-10,00,000 >10,00,000 Annual Income       18-25 26-30 31-40 41-50 51-60 ABOVE 60 AGE     SATISFACTION IN TECHNOLOGY USE VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED ATM SERVICES INTERNET BANKING SERVICES TELEPHONE BANKING SERVICES MOBILE BANKING SERVICES     PROBLEM OF TECHNOLOGY USE OFTEN RARELY NEVER ATM PROBLEMS INTERNET BANKING PROBLEMS TELEPHONE BANKING PROBLEMS MOBILE BANKING PROBLEMS     SATISFACTION LEVEL REGARDING VARIOUS FACTORS VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSTISFIED RELIABILITY RESPONSIVENESS ASSURANCE EFFICIENCY ACCURACY SECURITY EASY BANKING CUSTOMER SERVICE SERVICE QUALITY       Does your bank offers competitive service charges?   YES   NO       Do you think your bank offers competitive interest rate?     YES   NO       Would you recommend this bank to your friends, relatives, associates   YES   NO       When do you think of your bank what comes first in your mind?   Personalized service   Wide branch network   Customer service   computerized banking   Core banking       Your overall opinion about this survey   Satisfactory   Will yield result   Looking forward for result