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| How many years have you worked with HP? |
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| Below are examples of problems that may have impacted business. Please rate the extent to which you think each of these can effect your relationship with HP, on a scale of 1..5 (1 - No effect, 5 - Major effect) |
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| Quality Issue |
| | | Buffer stock shortage |
| | | High rate of returns |
| | | Personnel issue |
| | | Lack of resources |
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| On a scale of 1..5, please rate the extent to which you think each of the issues impact the end customer? (1 - No impact, 5 - Major impact) |
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| Quality Issue |
| | | Buffer stock shortage |
| | | High rate of returns |
| | | Personnel issue |
| | | Lack of resources |
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| How many hours would it take to report a supply/commit issue to HP? |
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| On a scale of 1..5, please rate to what extent you think HP is satisfied with this. (1 - Not satisfied, 5 - Very satisfied) |
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| On a scale of 1..5, please rate to what extent you would be satisfied with this. (1 - Not satisfied, 5 - Very satisfied) |
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| On a scale of 1..5, please rate the extent of trust you would say there is between your company and HP? (1 - No trust, 10 - Full trust) |
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| On a scale of 1..5, please rate to what extent the relationship has strengthened over the period of time you have worked with HP? (1 - No strength, 5 - A lot of strength) |
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| Below are examples of qualities you may look for in an ongoing relationship with a buyer at HP. Please rate to what extent are they are important to you, on a scale of 1..5 (1 - Least important, 5 - Most important) |
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| Good communication |
| | | Quick response rates |
| | | Flexibility |
| | | Reliability |
| | | Ability to use initiative |
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| On a scale of 1..5, please rate to what extent would you say you have built up a personal relationship with your point of contact at HP? (1 - Not at all, 5 - A lot) |
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On a scale of 1..5, please rate to what extent you would say this is important when dealing with day-to-day issues. (1 - Unimportant, 5 - Very important)
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| On a scale of 1..5, please rate to what extent HP produce the majority of suppliers' business and are given preference over other customers? (1 - No preference, 5 - A lot of preference) |
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| On a scale of 1..5, please rate to what extent you think this is fair. (1 - Very unfair, 5 - Very fair) |
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On a scale of 1..5, please rate to what extent HP communicates their level of satisfaction to you on a regular basis? (1 - Infrequently, 5 - Frequently)
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| On a scale of 1..5, please rate to what extent you think it is important for HP to track their suppliers' performance on a regular basis? (1 - Unimportant, 5 - Important) |
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| Below are examples of aspects that HP may look for when dealing with suppliers. Please rate how important you think they are to HP, on a scale of 1..10 (1 - Unimportant, 10 - Important) |
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| Communication |
| | | Responsiveness |
| | | Lead times |
| | | Price |
| | | Quality |
| | | Trust |
| | | Technology |
| | | Location |
| | | Vendor flexibility |
| | | Continuity of supply |
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| Below are examples of factors that may encourage HP to choose a certain supplier. Please indicate which you think is most important to HP when choosing suppliers. |
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On a scale of 1..5, please rate to what extent you think HP uses its status to gain better results from suppliers? (1 - None, 5 - A lot)
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| Consequently, on a scale of 1..5, please rate the extent to which you think you are treated by HP. (1 - Unfairly, 5 - Very fairly) |
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| On a scale of 1..5, please rate the extent to which HP regularly reminds your company of it's expectations. (1 - Infrequently, 5 - Frequently) |
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If not, would you like them to?
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| On a scale of 1..5, please rate to what extent you think this does/would satisfy HP's expectations. (1 - Not at all, 5 - A lot) |
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On a scale of 1..5, please rate the extent to which your company gains from Quarterly Business Reviews (QBR's) and face-to-face dealings with customers such as HP? (1 - Not at all, 5 - A lot)
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| On a scale of 1..5, please rate to what extent you think they help to maintain a good relationship between the two parties? (1- Not at all, 5 - A lot) |
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On a scale of 1..5, please rate to what extent you would say your company's RMA process is effective (1 - Ineffective, 5 - Very effective)
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How many days does it usually take to complete the RMA process cycle, from receiving the RMA request to shipping the product back to HP?
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On a scale of 1..5, how would you rank the priority of the RMA process? (1 - not very important, 5 - very important)
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On a scale of 1..5, please rate to what extent you think the RMA process contributes to HP's satisfaction? (1 - None, 5 - A Lot)
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| Below are examples of post sales follow up techniques. Please indicate any of these which your company conducts. |
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On a scale of 1..5, to what extent do you believe HP is satisfied with your company's overall performance? (1 - Unsatisfied, 5 - Very satisfied)
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