CUSTOMER SATISFACTION QUESTIONNAIRE AT UGC CINEMAS

* How often do you attend UGC Cinemas?

Weekly

Fortnightly

Monthly

Every 2-3 months

Over 3 months

How do you access film times for UGC Cinemas, Sheffield?

UGC Website

UGC Booking and Information Telephone Line

UGC Information Booklet

Teletext

Newspaper

Other

If you use the UGC Website, how would you rate the accessibility of information and ease of use of the website?

If you use the UGC Booking and Information Telephone Line, how would you rate the accessibility of information and the ease of use of the service?

How did you book your ticket?

How would you rate your chosen method of purchase?

How long did you have to queue for when collecting your tickets?

How would you rate the environment in terms of cleanliness/ hygiene? (i.e. Screens, toilets, bar, foyer)

How would you rate your overall impression of the bar in terms of layout, service and designated areas?

How would you rate the availibility/ knowledge/ helfulness of staff?

Was your customer service experience quick and efficient? (tickets, foods, bar)

TICKETS

Yes

No

N/A

BAR

Yes

No

N/A

Food

Yes

No

N/A

How would you rate the comfort of seating whilst watching the film?

How would rate the picture and sound quality and screen size of the cinema?

How would you rate your overall satisfaction level?

Do you have any further comments or suggestions in relation to customer service at UGC Sheffield?