Customer Satisfaction Survey

1.

Have you had any contact with the security department or its personnel?

Yes

No

2.

How did the contact occur?

In Person

Telephone

Other (Email)

3.

Why did this contact occur?

Service Requested (Parking, Badge Request, visitor, etc)

Emergency (6666)

4.

Were the services provided in a timely manner?

Yes

No

5.

Was this contact a positive or a negative experience?

6.

How would you rate the overall quality of the security officers at Bayer HealthCare?

7.

How would you rate the appearance of the security officers at Bayer HealthCare?

8.

I believe that there are sufficient measures are in place to eliminate theft of personal
items.

9.

I have confidence that Bayer HealthCare can respond to a major incident.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

10.

I feel secure at Bayer HealthCare.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

11.

Overall, I am satisfied with the security environment at Bayer HealthCare.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree