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Dear Customer,
You are invited to participate in our survey on Customer Satisfaction.In this survey, you will be asked to answer questions related to the level of service provided by us.
Please help us serve you better by taking a couple of minutes to tell us about the level of service that you have received so far.
We appreciate your business and are committed to meet and exceed your expectations.
The main objective of this survey is to understand your expectations and also evaluate on where we stand today.
It will take approximately 3-4 minutes of your time to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. However please bear in mind that it is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact myself at the contact details given below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| The following questions pertain to the process by which your orders have been handled by Master Foods Middle East. Please indicate whether you agree or disagree with the following statements.
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I have all the information I need to place my orders.
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| I always require a proforma invoice before providing the LPO for order processing. |
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| My orders are always acknowledged promptly |
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| I understand the lead time for all my orders. |
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| I am well informed about the status of my orders. |
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| I always receive a pre-alert of my shipments. |
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| The following questions pertain to the area of documentation. Please state whether you agree or disagree with the following statements:
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| I receive documents before the arrival of the shipment: |
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| The documents related to the shipment is complete. |
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| Information mentioned on the documents are accurate. |
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| The following questions pertain to the general service levels in the area of communication. Please indicate whether you agree or disagree with the following statements:
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| My calls are always answered promptly. |
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| The waiting time for having my questions addressed was satisfactory |
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| The following questions pertain to the complaint handling process. Please rate the following accordingly:
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| The process for getting your concerns resolved was: |
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