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Hello:
You are invited to participate in Business Objects survey to determine the level of satisfaction you are receiving. This survey will consist of questions that deal with the interaction with your sales representative, the order and delivery process and finally the service received after a sale was completed. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Michelle Colasimone by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| 1) When was the last contact you had with your sales representative from Business Objects? Please select only one. |
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| 2) How was contact made with your sales representative? Please select all that apply. |
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| 3) In evaluating your most recent experience with your sales representative at Business Objects what was the quality of service you received? Please select only one. |
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| 4) During the last contact you had with your sales representative, did you experience a problem (or problems), critical or not? Please select only one. |
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| 5) Did you bring the problem(s) to the attention of your sales representative? Please select only one. |
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| 6) What was the source of the problem(s)? Please select all that apply. |
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| 7) In your opinion, how quickly did your sales representative handle the problem(s)? Please select only one. |
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| 8) Overall, how satisfied were you with the way your sales representative handled the problem(s)? Please select only one. |
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| 9) During your last contact with your sales representative at Business Objects did they demonstrate the following service? Please select all that apply. |
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| 10) During your last contact would you agree that your sales representative handled the call efficiently? Please select only one. |
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| 11) Which of the following qualities were demonstrated by your sales representative and stood out during your last conversation? Please select all that apply. |
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| 12) How would you best describe your last experience with your sales representative? Please select all that apply. |
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| 13) When you issue a purchase order, is there a confirmation email sent to reinforce the acceptance of the purchase order agreement and terms as well as delivery instructions to when you would anticipate receiving your goods? Please select only one. |
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| 14) How many days did your last order take to get to your location starting from the time you sent your purchase order, to the time you received the order? Please select only one. |
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| 15) When the invoice for your order is received does the information on the invoice match the quote? Please select only one. |
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| 16) Would you agree that the product you received was the right product for your organization? Please select only one. |
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| 17) When you received your product was there technical support registration information included in the package? Please select only one. |
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| 18) When registering for technical support, would you agree that the process was easy to follow? Please select only one. |
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| 19) When you contacted technical support, would you agree that all problems were resolved to your complete satisfaction? Please select only one. |
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| 20) Are you likely to purchase from Business Objects in the future? |
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| 21) When will this purchase with Business Objects take place? Please select only one. |
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| 22) Please indicate how likely you are to recommend Business Objects to your colleagues/business partners? Please select only one. |
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| 23) In the text box below, please provide any suggestions to help us improve the value of our relationship. | | |
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