Surveys 2016 June C Customer satisfaction survey

Customer satisfaction survey Air Niugini - Survey

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Exit Survey

Travel survey questionnaire is designed specifically for use among travellers for purposes of identifying areas of service provision where improvement is needed. In addition, the questionnaire can be used to research on areas of development by a specific player in the industry. Airlines especially use this kind of questionnaire to gauge aspects of flight services. They may also use the same for purposes of identifying a problem. In other airlines, such a questionnaire is used to evaluate the perception of the airline by the travellers and their willingness to recommend the service to another person. Still, a travel survey questionnaire can be used to evaluate the quality of in-flight service. Below is a sample:       Name:     Date Of Travel:     From: To:       Q1. How do you rate the overall service provided by the in-flight attendants   Very good   Fair   Needs improvement   Very poor     Q2. How long was the flight? Hours   -       Q3. Did the flight take off as scheduled?   Yes   No       Q4. Did you land in good time?   Yes   No       Q5. Were the drinks served in good time?   Yes   No       Q6. What was the quality of snacks served during the journey? Good Not great