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  3. April
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  5. Customer Satisfaction Survey NATPET 2014

Customer Satisfaction Survey NATPET 2014

Customer Satisfaction Survey NATPET 2014
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Exit Survey
 
 
Hello :
You are invited to participate in NATPET's customer satisfaction survey 2014.
It is very important for us to learn your opinions in order to serve you even better.

It will take approximately 5 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Documentation
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
With the appropriateness of the documentation to your needs?
-
With the quality of the documentation delivered with your system?
-
With the accuracy of the documentation delivered?
-
With the usability of the documentation provided?
-
Overall with the documentation provided?
-
Invoicing & order follow-up
-
 
 
 
Please tell us what NATPET should do to improve the quality of the documentation delivered with your platform?
   
 
 
 
Quality of the Product
 
 
The following is a list of product and service items. How satisfied are you with on each item?
PRODUCT
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Overall quality
-
Value
-
Purchase experience
-
Installation or first use experience
-
Usage experience
-
After purchase service (warranty, repair, help desk)
-
 
 
Overall, how satisfied are you with following Products?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
PRODUCT 1
PRODUCT 2
PRODUCT 3
PRODUCT N
 
 
How likely are you to recommend the following Products to others:
Very UnlikeyVery Likely
1 2 3 4 5 6 7 8 9 10 N/A
Product 1
Product 2
Product 3
Product N
 
 
 
Packaging and Delivery
 
 
On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied, please indicate your overall satisfaction with the following
Very DissatisfiedVery Satisfied
1 2 3 4 5 6 7 8 9 10 N/A
Design, graphics, & Pre-press
Print quality
Overall finished product quality
 
 
 
Please rate our quality of products packaging:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
How satisfied are you with the delivery of our products or services?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Your deliveries arrive when promised.
-
Your deliveries are complete and accurate.
-
All deliveries are clearly marked to identify the contents.
-
All deliveries arrive in good condition.
-
All deliveries are made with the proper documentation.
-
Arranging for special deliveries or shipments is never a problem.
-
 
 
 
Please tell us what NATPET should do to improve the quality of Product Packaging
   
 
 
 
Please tell us what NATPET should do to improve the quality of Delivery
   
 
 
 
Overall sales
 
 
On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied, please indicate your overall satisfaction with the following
Very DissatisfiedVery Satisfied
1 2 3 4 5 6 7 8 9 10 N/A
Presentation Skills
Product Knowledge
Understands my unique business needs
Responsiveness to my inquiries
Frequency of contact from salesperson
Timely receipt of quotes and proposals
Ability to set reasonable product performance expectations
 
 
 
Please rate your satisfaction with our product prices compared to the prices offered by our competitors:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Please tell us what NATPET should do to improve the sales process.
   
 
 
 
Technical Service Support
 
 
Please let us know your level of agreement on the following:
Strongly DisagreeStrongly Agree
Strongly Disagree Disagree Undecided Agree Strongly Agree
NATPET technical service representatives are well trained.
NATPET technical service representatives are well supervised.
NATPET technical service representatives adhere to professional standards of conduct.
NATPET technical service representatives act in my best interest.
 
 
 
Please tell us what NATPET should do to improve Technical Service Support
   
 
 
 
Overall Satisfaction
 
 
 
NATPET understands the service needs of my organization.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
Overall, how satisfied are you with the amount of contact between you/your organization and NATPET organization’s management
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
How would you rate NATPET overall?
Poor Below Average Average Good Excellent
Overall, the value of NATPET services compared with the price paid is
Overall, the quality of NATPET organization’s products is
 
 
 
Would you recommend NATPET products to colleagues or contacts within your industry?
 
Yes
 
No
 
Maybe