Customer Service Questionnaire

Cost Centre:

Academic or Business Support Staff:

Do you know who is in the Personnel Department and the ways in which you can contact them?

Yes

No

Do you know the main functions of the Personnel Department?

Yes

No

How frequently do you use the Personnel Department?

Often

Sometimes

Rarely

Never

Which of the following Personnel procedures have you used / been involved in using?
If other please state. (You may select as many as you wish)

On reading these policies, did you find these:

Easy to understand

Some clarification needed

Difficult to understand

Were you supported by the Personnel Department in relation to these policies?

Yes

No

If yes, how useful was this support?

If no, what support would you have liked?

How useful would you rate the Personnel Function in supporting you in the performance of your role?

Very useful

Useful at times

Not very useful

No use at all

Which of these terms best describes the staff within the Personnel Department? (You may select as many as you wish)

Below is a list of the information that the Personnel Section currently have on employees within City College Manchester. What information would you like access too and why? Personal Information e.g. names, addresses Absence Records e.g. sickness, appointments Post History Salary Details / Hours of Work Qualifications Disciplinary / Grievance Records Reference Information Police Checks Maternity/Paternity/Special Leave

How would you rate the quality of the information you can currently obtain from the Personnel Department? (You may select as many as you wish)

Relevant and up to date

Useful for monitoring staff

Insufficient information provided

Information is irrelevant

The Personnel Department will shortly be producing reports on the following: Gender Profiles Age Profiles Ethnicity Profiles Turnover analysis Applications for posts by gender and ethnicity Absence Reports On-line Establishments If this information was available to you, how useful would it be and how would you use it?

Is there any other information that has not been mentioned that you would like the Personnel section to hold on yourself or your employees?

Any other comments about the Personnel Department or its staff members?