| |
| In evaluating your most recent customer service experience, was the quality of service you received: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the service experience stands out: | | |
|
|
|
|
| |
| Was the process for getting your problem resolved: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
|
|
|
|
| |
| Would you please take a few minutes to evaluate the customer service representative. |
| |
|
|
|
| |
| The customer service representative as very courteous. |
| |
|
|
|
|
| |
| Was there anything about the courteousness of the service that stands out as being superior? |
| |
|
|
|
|
| |
What about the customer service could be improved? Was the representative:
|
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The waiting time for having my question addressed was satisfactory. |
| |
|
|
|
|
| |
My phone call was quickly transferred to the person who best could answer my question.
|
| |
|
|
|
|
| |
| All things considred, over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
| |
|
|
|
|
| |
| In evaluating your most recent customer service experience, was the quality of service you received: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the service experience stands out: | | |
|
|
|
|
| |
| Was the process for getting your problem resolved: |
| |
|
|
|
|
| |
| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
|
|
|
|
| |
| Would you please take a few minutes to evaluate the customer service representative. |
| |
|
|
|
| |
| The customer service representative as very courteous. |
| |
|
|
|
|
| |
| Was there anything about the courteousness of the service that stands out as being superior? |
| |
|
|
|
|
| |
What about the customer service could be improved? Was the representative:
|
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| What would best describe what happened: |
| |
|
|
|
|
| |
| The waiting time for having my question addressed was satisfactory. |
| |
|
|
|
|
| |
My phone call was quickly transferred to the person who best could answer my question.
|
| |
|
|
|
|
| |
| All things considred, over the next 12 months, how likely are you to replace your (product) with another (product or brand)? |
| |
|
|
|
|
Loading...
