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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Would you please take a few minutes to describe what about the service experience stands out: | | |
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| Was the process for getting your problem resolved: |
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| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
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| Would you please take a few minutes to evaluate the customer service representative. |
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| The customer service representative as very courteous. |
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| Was there anything about the courteousness of the service that stands out as being superior? |
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| What about the representative could be improved? |
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| The customer service representative handled my call quickly. |
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| What would best describe what happened: |
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| The customer service representative was very knowledgeable. |
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| What would best describe what happened: |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| Will you please describe the aspects of the service that you were completely satisfied with? | | |
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| If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| How would you rate the [PRODUCT]'s value for money: |
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| What aspects of [PRODUCT] were of no benifite to you? | | |
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| What aspects of [PRODUCT] were most beneficial for you? | | |
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| Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently. |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled. |
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| The waiting time for having my questions addressed was satisfactory. |
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| My phone call was quickly transferred to the person who best could answer my question. |
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| The automated phone system made the customer service experience more satisfying. |
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| Consider if you would the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]? |
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| If the [PRODUCT] were no longer manufactured by [COMPANY], what would you replace it with? |
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| All things considered, over the next 12 months how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]? |
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| What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] some time this year? | | |
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| Will you please describe the aspects of the service that you were completely satisfied with? | | |
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| How satisfied are you with the process of getting your question resolved. |
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| If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| How would you rate the [PRODUCT]'s value for money: |
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| What aspects of [PRODUCT] were of no benifite to you? | | |
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| What aspects of [PRODUCT] were most beneficial for you? | | |
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| Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently. |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled. |
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| The waiting time for having my questions addressed was satisfactory. |
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| My phone call was quickly transferred to the person who best could answer my question. |
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| The automated phone system made the customer service experience more satisfying. |
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| Consider if you would the total package i.e. [COMPANY] customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY]? |
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| If the [PRODUCT] were no longer manufactured by [COMPANY], what would you replace it with? |
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| All things considered, over the next 12 months how likely are you to replace [COMPANY_PRODUCT] with [COMPETITOR_PRODUCT]? |
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| What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] some time this year? | | |
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How long have you used [SERVICE]?
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| How often do you use [PRODUCT/SERVICE]? |
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| How likely are you to use/purchase [PRODUCT/SERVICE] again? |
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Would you recommend [PRODUCT OR SERVICE] to others?
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| Thank you for your feedback. |
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Help Desk Support:
How satisfied are you with:
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| Please tell us how we could improve the quality of support we provide to you or your organization: | | |
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| [COMPANY] understands the service needs of my organization. |
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| Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]? |
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| Overall, the quality of [COMPANY]'s sales department service is: |
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Overall, the value of [COMPANY] services compared with the price paid is:
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Would you recommend [COMPANY] services to colleagues or contacts within your industry?
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Have you ever ordered [PRODUCT] from [COMPANY]?
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| Overall, how would you rate [COMPANY]? |
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| How satisfied are you with your service from [COMPANY]? |
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| Would you recommend [COMPANY] to a friend? |
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For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
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| Which of the following modes did you use to place the LAST order for [PRODUCT]? |
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| What are the THREE main reasons you didn't purchase [PRODUCT] from [COMPANY]? | | |
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| If you could change something about [COMPANY] what would it be? | | |
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| Are there any other comments you have for [COMPANY]? | | |
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| Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page. |
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| Do you consider the problem resolved? |
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Was your question or issue resolved the first time you contacted technical support?
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| What is your overall satisfaction with this particular phone support experience? | | |
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Did you attempt to use our online support web site before making this call?
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| If yes, how satisfied were you overall with this online support experience? | | |
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| How satisfied are you with our technical support in general? | | |
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| We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service. | | |
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In your most recent customer service experience, how did you contact the representative?
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There sufficient information available on the support web site to solve my problem.
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Did our representative (Select all that apply):
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| About how long did you have to wait before speaking to a representative? |
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| Overall, how satisfied are you with your customer service experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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