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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Would you please take a few minutes to describe what about the service experience stands out: | | |
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| Was the process for getting your problem resolved: |
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| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
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| Would you please take a few minutes to evaluate the customer service representative. |
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| The customer service representative as very courteous. |
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| Was there anything about the courteousness of the service that stands out as being superior? |
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| What about the representative could be improved? |
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| The customer service representative handled my call quickly. |
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| What would best describe what happened: |
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| The customer service representative was very knowledgeable. |
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| What would best describe what happened: |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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As the president of [ORGANIZATION], I want to thank you for giving us the ability to serve you. To help us improve our service, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your membership and want to make sure that we meet all your expectations.
Sincerely,
[PRESIDENT_NAME]
President |
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| Overall, how would you rate the quality of each of the following activities we engage in?
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| Overall, how satisfied have you been with the [ORGANIZATION]? |
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| How long have you been a member of [ORGANIZATION]? |
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| Which of the following events have you attended? |
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| What suggestions do you have to help improve [ORGANIZATION]? | | |
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| What was your primary reason for joining [ORGANIZATION]? |
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| Name | | | | Title | | | | Address | | | | City | | | | State | | | | Zip | | | | Email Address | | |
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| Thank you for taking the time to complete this survey. |
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