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Dear Customer:
As the manager of Markel Insurance Company's Accounting Operations Department, I want to thank you for giving us the opportunity to serve you better by taking a couple of minutes to tell us about the service that you have experienced. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Annette Woodson
Manager, Accounting Operations |
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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
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| The process for getting your concerns resolved was: |
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| Would you please take a few minutes to describe what happened: | | |
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| How many times did you have to contact customer service before your concerns were resolved? |
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| Would you please take a few minutes to evaluate the customer service representative. |
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| The customer service representative as very courteous. |
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| Was there anything about the courteousness of the service that stands out as being superior? |
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| What about the representative could be improved? |
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| The customer service representative handled my call quickly. |
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| What would best describe what happened: |
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| The customer service representative was very knowledgeable. |
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| What would best describe what happened: |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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| Would you please take a few minutes to evaluate the statements and invoices |
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| Clarity and Accuracy of billing invoices: |
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| Clarity and Accuracy of billing statements: |
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| Overall, how satisfied are you with the customer service experience? |
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| If you were less than totally satisfied, what could have been done to serve you better? | | |
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