Customer Service Representative Evaluation - COPIE

In evaluating your most recent Global Helpdesk experience, was the quality of service you received:

Would you please take a few minutes to describe what about the service experience stands out:

Was the process for getting your problem resolved:

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

Would you please take a few minutes to evaluate the Global Helpdesk representative.

The Global Helpdesk representative as very courteous.

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative could be improved?

The Global Helpdesk representative handled my call quickly.

What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other

The Global Helpdesk representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

The waiting time for having my issue resolved was satisfactory.

My issue was quickly escalated to the person who best could resolve my problem.