1. Surveys
  2. 2005
  3. August
  4. C
  5. Customer Service Representative Evaluation - COPIE
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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
In evaluating your most recent customer service experience, at the Michigan FCRC, the quality of service you received was:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
 
 
Would you please take a few minutes to describe what about the service experience stands out:
   
 
 
 
Was the process for getting your problem resolved:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
 
 
Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:
   
 
 
 
Would you please take a few minutes to evaluate the customer service representative.
 
 
 
I would describe the caseworker or service representative that helped me as very courteous.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
Was there anything about the courteousness of the service that stands out as being superior?
 
Patient
 
Enthusiastic
 
Listened carefully
 
Friendly
 
Responsive
 
Other
 
 
 
 
What would best describe what happened:
 
Kept me waiting too long
 
Had to explain several times
 
Didn't know how to handle the problem
 
Had to ask others
 
Spoke slowly
 
No improvement needed
 
Other
 
 
 
 
The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
What would best describe what happened:
 
Gave me the wrong information
 
They didn't understand the question
 
Gave unclear answers
 
Couldn't solve problem
 
Disorganized
 
No improvement needed
 
Other
 
 
Please contact [email protected] if you have any questions regarding this survey.