Customer Service Representative Evaluation - COPIE

In evaluating your most recent customer service experience, how was the quality of service you received:

Would you please take a few minutes to describe what about the service experience stands out:

How was the process for getting your problem resolved:

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

Would you please take a few minutes to evaluate the customer service representative.

The customer service representative are very courteous.

Among the below, which quality of the representative you think is most important to make you delighted

According to your recent experience, Which quality of the representative needs to be improved you think.

Behavioral skill

Communication skill

Product knowledge

Technical Knowledge

No improvement needed

Other

The customer service representative handled my call quickly.

What would best describe that did not delight you:

Kept me waiting for long time

Had to explain the problem/query several times

Didn't know how to handle the problem/Query

Behavior of the representative

Purpose was not served

Other

The customer service representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

The waiting time for having my question addressed was satisfactory.

My phone call was quickly transferred to the person who best could answer my question.