Surveys 2012 March C Customer Service Representative Evaluation - COPIE

Customer Service Representative Evaluation - COPIE

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In evaluating your most recent customer service experience, was the quality of service you received:   Very poor   Somewhat unsatisfactory   About average   Very satisfactory   Excellent       Was the process for getting your problem resolved:   Very poor   Somewhat unsatisfactory   About average   Very satisfactory   Excellent       The customer service representative as very courteous.   Strongly disagree   Somewhat disagree   Neutral   Somewhat agree   Strongly agree       What about our consultants could be improved?   Not patient   Not enthusiastic   Didn't listen carefully   Unfriendly   Unresponsive   No improvement needed   Other         Considering the overall value of the services that you paid for, was it   An exceptional value, worth more than you paid for it   A Very good value   A good value   A poor value, worth less than you paid for it   Not sure       Our consultants were very knowledgeable.   Strongly disagree   Somewhat disagree   Neutral   Somewhat agree   Strongly agree       Compared to how you felt about Business Experts Gulf before this project, what would you say is the likelihood of completing another project with our company now?   Better, based on performance   About the same   Worse, based on performance   Not sure       Would you recommend Business Experts services & products to colleagues or contacts within your industry?   Yes   No