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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Would you please take a few minutes to describe what about the service experience stands out: | | |
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| Was the process for getting your problem resolved: |
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| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
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| Would you please take a few minutes to evaluate the customer service representative. |
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| The customer service representative as very courteous. |
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| Was there anything about the courteousness of the service that stands out as being superior? |
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| What about the representative could be improved? |
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| The customer service representative handled my call quickly. |
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| What would best describe what happened: |
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| The customer service representative was very knowledgeable. |
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| What would best describe what happened: |
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| The waiting time for having my question addressed was satisfactory. |
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My phone call was quickly transferred to the person who best could answer my question.
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Have you ever ordered [PRODUCT] from [COMPANY]?
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| Overall, how would you rate [COMPANY]? |
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| How satisfied are you with your service from [COMPANY]? |
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For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?
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| What would you change about the process of purchasing [PRODUCT] (i.e. placing the order, mode of payment, delivery etc) from [COMPANY]? | | |
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| Are there any other comments you have for [COMPANY]? | | |
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