Customer Service Representative Evaluation - COPIE

In evaluating your most recent customer service experience, was the quality of service you received:

Would you please take a few minutes to describe what about the service experience stands out:

Was the process for getting your problem resolved:

Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:

Would you please take a few minutes to evaluate the customer service representative.

The representative was always available and very courteous.

Was there anything about the courteousness of the service that stands out as being superior?

What about the representative or company you consider should be improved?

The representative/company handled my requests in a quick and effective manner.

What would best describe what happened:

Kept me waiting

Had to explain several times

Didn't know how to handle the problem

Had to ask others

Unresponsive

No improvement needed

Other

The representative/company was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other

The waiting time for having my question addressed was satisfactory.

Any situation that arose was quickly taken care of.