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Surveys
2007
September
C
Customer Service Representative Evaluation - COPIE
Customer Service Representative Evaluation - COPIE
0%
In evaluating your most recent contact with Executive Health customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the service experience stands out:
Was the process for getting your appointment made:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the process of getting your appointment made stands out:
Would you please take a few minutes to evaluate the customer service representative.
The customer service representative as very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
What about the representative could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Kept me waiting on hold
Had to explain several times
Didn't know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other
The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
My phone call was quickly transferred to the person who best could answer my question.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Please contact
[email protected]
if you have any questions regarding this survey.
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