Surveys 2014 June C Customer Service Survey

Customer Service Survey Lincoln Electric Cutting Systems Customer Service Survey

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Exit Survey

Thank you for choosing Lincoln Electric Cutting Systems. As part of our efforts to improve customer service, we want your feedback on our product support & service. Below you will find a short survey to rate your customer experience. We would appreciate your time in providing this information and value your opinion. Your survey responses will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [email protected] or call 866-571-1066.  I Agree     Please provide your contact info so that we may follow up if needed. * First Name :  * Last Name :  Co. Name :  Address 2 :  City :  State :  Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming District of Columbia Zip :  * Email Address :        * Who did you speak with today? -- Select --Mike AielloBrian McKenzieDaniel StewartChad SpradlinMike SotoTim BooneMatt LambJoel RamosDennie SmithJose CaballeroKeith DemartiniShauna JonesJake ReedIggy CendejasBrook EvansChris "Snoo" SnodgrassTim Wilson       * What was the nature of your call/email (Select all that apply)?   Educational/Training   Machine Set-up   Troubleshooting   Order/Return status   Sales inquiry   Please explain     How satisfied are you with the following in regards to the customer service you received? Please rate your experience. Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied * Professionalism * Knowledge of Product * Attitude of service rep * Clarity * Attention to your needs       * Did the service rep resolve your issue?   Yes   No   If no please explain:       * Did the call result in a follow up call or additional communication by a service or sales rep?   Yes   No       * If yes, was the additional communication received in a timely manner?   Yes   No   Comments:       * Would you recommend Lincoln Electric Cutting Systems to a friend/colleague?   Yes   No   Comments:       * Is there a way we can improve our customer service?   Yes   No   If yes please explain:

Thank you for your time and your feedback.