Customer Survey for Corpsec-Re

Dear Customer:

Thank you for giving us the opportunity to serve you. Please take a couple of minutes to tell us about the service that you have received from Corpsec-RE. We appreciate your business and want to make sure that your highest expectations are met.

The survey will take about 10 Minutes to fill out. Please be assured that your responses are confidential.

Sincerely,
Jim Wiechman

In thinking about your most recent experience with [COMPANY], was the quailty of customer service you received:

You indicated that the customer service was unsatisfactory, would you please take a few minutes to describe what happened?

Was the process for getting your question resolved:

Would you please take a few minutes to describe what happened?

Now please think about the features and benefits of the [PRODUCT] itself. Would you say the value reprovided by the [PRODUCT] is:

Would you please take a few minutes to describe why you are not satisfied with the product?

Customer Service Representative

Now we'll ask a few questions about the customer service representative you spoke with most recently. Please tell me whether you agree or disagree with the following statements.

Are there any other comments about the customer service representative you would like to add?

The Process

Now I'll ask a f ew questions about the process with which your most recent service contract was handled. Please tell me whether you agree or disagree with the following statements.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Consider if you would the total package of customer service, [PRODUCT] features and benefits, and cost. How satisfied are you with the [COMPANY] company?						COMPANY

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

[COMPANY]

[MANAGER_NAME]

[ADDRESS_1]

[ADDRESS_2]

[CITY], [STATE], [ZIP]

Have you ever dealt with Corpsec-Re (formerly known as Re-electronic)?

Yes

No

Overall, how would you rate [COMPANY]?

How satisfied are you with your service from [COMPANY]?

Extremely satisfied

Very satisfied

Neither satisfied nor dissatisfied

Very dissatisfied

Extremely dissatisfied

Are there any other comments you have for [COMPANY]?