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Dear valued customer,
In order to better understand our customers’ needs and measure your satisfaction of DE LA FONTAINE’s business value proposition, we are currently conducting a study.
We invite you to participate by completing this short survey; it should take no longer than 10 minutes. Rest assured, all answers are strictly confidential and data from the research will be reported at an aggregate level only. The information will be coded and will remain confidential.
Your participation in this study is completely voluntary, but by giving us your email address you will be eligible to win a Samsung Galaxy Tab 4 7'', a value of $150.
If you have any questions about the survey or our analysis, you may contact Stéphane Richer, Sales and Marketing Director at DE LA FONTAINE, by phone at 1-800-565-9230 ext. 236 or by email at [email protected].
Thank you for your time and your support.
To begin the survey, click the NEXT button below.
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| CUSTOMER SATISFACTION SECTION |
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| Please rate the importance level AND your satisfaction level with DE LA FONTAINE for each of the attributes listed below. |
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| Please rate the SERVICE PERFORMANCE of DE LA FONTAINE compared with your next largest hollow metal product supplier in each of the service areas listed.
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| AFTER SALES SERVICE SECTION |
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| Please rate the performance of DE LA FONTAINE's after sales service department.
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| Please feel free to comment on your previous answer regarding the after sales service department. | | |
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Over the years, DE LA FONTAINE has introduced many new designs and innovative products. For each of them listed below, please let us know your opinion.
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| Please feel free to comment on your previous answer regarding the new products we have integrated. | | |
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| * Is a competitive inventory program something you might be interested in? |
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| Please feel free to comment on your previous answer regarding the possibility of an inventory program. | | |
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| As QUALITY is an integral part of our corporate values, compared to the competition, how would you rate our PRODUCT QUALITY?
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| * In the past year, have you had a quality issue with DE LA FONTAINE? |
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| * What kind of quality issues do you usually have to deal with? |
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| Please feel free to comment on your previous answer regarding product quality issues. | | |
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| * When there is a quality issue with our products, to which average percentage do you report the situation to the DE LA FONTAINE service department? |
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| Please feel free to comment on your previous answer regarding quality issues. | | |
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| COMMUNICATION TOOLS EVALUATION |
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* In the past year, have you visited our website?
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WEBSITE EVALUATION
We would like to know your opinion about our website. Please rate the following:
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| * Design and estheticism | |
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| * Amount of information | |
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| * Quality and relevance of information | |
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| * Ability to find the information you are looking for | |
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| Please feel free to share your opinion and ideas about our website. | | |
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In the last 3 months, have you looked at our new brochure?
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BROCHURE EVALUATION
We would like to know your opinion about our new brochure. Please rate the following:
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| * Design and estheticism | |
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| * Amount of information | |
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| * Quality and relevance of information | |
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| * Ability to find the information that you are looking for | |
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| Please feel free to share your opinion and ideas about our brochure. | | |
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* COUNTDOWN PROMO
In March 2014, DE LA FONTAINE ran a countdown promotion offering a 10% discount on Day 1, with the discount decreasing by 1% every business day after that.
How did you like this promotion? |
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| * What impacts did this promotion have for you? |
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* NEWSLETTER TOPICS
Please identify the topics that you would like to see included in future newsletters. |
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| In your opinion, what kinds of communication tools should DE LA FONTAINE work on that would be most useful (e.g., technical counter mats , mouse pads, etc.)?
Don’t hesitate to share your ideas with us! | | |
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| * How do you rate DE LA FONTAINE's overall performance today compared to last year at this time? |
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| * How do you rate DE LA FONTAINE's overall performance over the last 12 months compared to other hollow metal product companies you do business with? |
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| Please feel free to comment on your previous answers regarding the overall performance of DE LA FONTAINE. | | |
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| * If you could change or improve one thing about DE LA FONTAINE, what would it be? | | |
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| Should you have any other comments or suggestions, please don't hesitate to tell us. | | |
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| A PORTRAIT OF YOUR SITUATION |
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* What kind of projects do you usually quote on?
Please indicate the percentage (%) each represents for a total of 100%. |
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| | Values must add up to 100 |
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| Please feel free to comment on your previous answer regarding the kind of projects that you usually quote on. | | |
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* What is the average value ($) of your hollow metal projects?
Please indicate the percentage (%) each represents for a total of 100%. |
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| | Values must add up to 100 |
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| Please feel free to comment on your previous answer regarding the value of your projects. | | |
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| What approximate proportion does DE LA FONTAINE represent in your hollow metal door and frame annual business?
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| IDENTIFICATION AND CONTACT INFORMATION |
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| * In order to help us better understand you, please tell us your job title. |
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Feel free to give us your name and email address to be entered for a chance to win a Samsung Galaxy Tab 4 7'' ($150 value).
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