Deneme | QuestionPro

Dear Customer:

As the manager of DORA RESEARCH, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

Ceme Emre Çalışkanbr>
Project executive

How satisfied are you with regarding the following items?

PRODUCT

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Not Applicable

Overall quality

Value

Purchase experience

Installation or first use experience

Usage experience

After purchase service (warranty, repair, customer service etc)

How often do you use [PRODUCT]?

Once a week or more often

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

Once a year or less often

Do not use

Overall, how satisfied are you with [PRODUCT]?

Very Unsatisfied

Unsatisfied

Somewhat Satisfied

Very Satisfied

Extremely Satisfied

Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...

Will you use/purchase [PRODUCT] again?

How likely are you to recommend [PRODUCT] to others?

Definitely will recommend

Probably will recommend

Not sure

Probably will not recommend

Definitely will not recommend

Never Used

Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?

If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems/No contact with customer service

If you have additional comments for [COMPANY] about your experience with [PRODUCT] that have not been addressed in the survey, please enter them below.