Surveys 2015 January D DEXIS Fusion Install and Use Procedures

DEXIS Fusion Install and Use Procedures

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Exit Survey

TEAM, There have been several misunderstandings on how to properly troubleshoot the platinum sensors using our Fusion applications. As a result we are asking you to complete the Fusion Install and Use Procedure quiz. This quiz is intended to not only help in measuring knowledge and understanding on how to perform with Fusion applications but also, clarify the difference between the Fusion Wizard and the Fusion Driver & API Update.  It is mandatory that all tech support agents complete this quiz. You will be entitled to 35 minutes to complete this quiz as you are entitled to utilize the DEXIS WIKI as a reference guide. If you have questions or concerns, please notify Michael Kohio at [email protected] or Brandon Fair at [email protected].  Thank you very much for your time and commitment. This is apart of our commitment to continuously improve your product knowledge level and increase customer satisfaction.  Please start the quiz now by clicking the Continue button followed by checking the acceptance box below.  I Agree       Please type your First and Last name in the field below       When should you seek resource/L2 to run fusion wizard 2.0?       Does Fusion Wizard fix sensor not detecting radiation on only one workstation?   Yes   No   Sometimes   Why         What is the difference between Fusion Wizards and Fusion Driver?       Should you run the Fusion Driver if an office is on latest version(s) of DEXIS?   Yes   No   Why         How can the fusiondevicelog.txt be helpful in troubleshooting process? What information does it provide?       What issue(s) do you run the Fusion Wizard and not the Fusion Driver?       Should you run the Fusion Wizard on every workstation if the customer is demanding you to?   Yes   No   Sometimes   Why         What scenario(s) do we ESC ongoing Fusion Driver issues?       What scenario(s) do we replace sensor when having ongoing Fusion Driver issues?       Which Fusion application do we run for Gendex Sensors?    Fusion Driver   Neither   Fusion Wizard   Both       What information should be listed in CRM when running Fusion Driver?

Thank you for taking the time to help your continuous improvements