Surveys 2011 September D Difficult conversations

Difficult conversations Difficult Conversations

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Hello: This short survey is intended to find out what conversations you find difficult so that we may tailor the training you will receive in the upcoming weeks to your needs. Your individual answers will remain confidential and will be used in aggregate to tailor the training. Please be as honest with yourself as you can. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.       What department do you work in?   Claims   Personal Lines   Retail   Credit Control   Commercial   Other         What is your role?   Underwriter   Senior Underwriter   Underwriting Assistant   Claims Officer   Credit Officer   Operations Support Officer   Other         How long have you worked in Calliden?   Less than one year   One to two years   Three to five years   More than five years       How long have you been in your role?   Less than six months   Six months to one year   One to two years   More than two years       Frequency Difficulty Not Often Very Often Not Difficult Very Difficult 1 2 3 4 5 N/A 1 2 3 4 5 N/A * Conversations with brokers where I cannot give them the service they want. * Conversations with brokers where I cannot renew some or all of their business. * Conversations with brokers where I have to encourage broker payment. * Conversations with brokers where I have to handle complaints. * Conversations with brokers to correct errors or omissions. * Conversations with brokers where the broker is agressive. * Converstaions with my manager where I fundamentally disagree with what they are asking me to do. * Conversations with my manager where I fundamentally disagree with the direction they are taking the team * Conversations with my staff who are seemingly incapable of doing what is needed. * Conversations with my staff who are unwilling to do what is needed. * Conversations with brokers or staff where I have to say no. * Conversations with claimants where I have to deny or adjust a claim.