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Hello,
You are invited to participate in our Discover Satisfaction Survey . In this survey, all the employees of Discover campaign will be asked to complete a survey that asks questions about your view of Discover campaign. It will take approximately 30 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. It is very important for us to learn your opinions so that we could make Discover a great success.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact any of the Managers in Discover.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| * How long have you worked for Discover campaign in TransWorks? |
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| * Whats your total work experience including TransWorks? |
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| * Does your TL welcome suggestions and ideas from the team? |
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| * Do you think your TL deserves his/her position? |
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| * Do you want the support staff to interact more often with you? |
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| * Do you like the existing incentive program? |
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| * Do you get your feedback in the right manner? |
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| * Do you like the existing incentive program? |
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| * Do you feel encouraged to voice out your issues during team briefings? |
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| * Do you feel that the quality scores you get are justified? |
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| * Does feedback from quality/verification help? |
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| * Does your TL take ownership for the team performance? |
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| * Do you feel your managers are knowledgeable? |
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| * Do you think feedback is given only when you are not doing well? |
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| * Is your TL approachable? |
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| * Are all your managers approachable for work related & personal issues? |
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| * Does your TL display professional behavior on the floor? |
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| Which of the following is your team leader knowledgeable about |
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| * Do you think your TL is biased to any team member for any reason? |
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| * Do the Managers appreciate your work? |
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| * Is there enough transparency in all the levels? |
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| * How manager briefings make an impact on you? |
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| * Do you think that the QCs add value to the program? |
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| * Do you like the way the verification feedback is communicated? |
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| * Does the support staff behave in a professional and polite manner with you? |
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| * Do you think you receive appropriate call quality feedback? |
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| * Do you get both positive and negative feedback? |
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| * Do you think the QCs make a conscious effort to improve your performance? |
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| * Is the feedback from the TLs given to you in a respectable manner? |
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| * Do your managers provide frequent feedback to you? |
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| * Does your TL put immense pressure on you for performance? |
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| * Is the choice of words used in the feedback correct and respectful? |
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| * Is there a lot of Performance pressure inserted from the Managers? |
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| * Does your Team Leader address to all your issues and promptly gets the appropriate solution for them? |
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| * Do you feel any of the QC/Verification/ TL/Manager feedback is a waste of time? |
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| * Do you think the pre & post shift briefings are meaningful? |
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| * Which briefings do you prefer? |
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| * Do you think that a lot of time is consumed during briefings? |
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| * Do you think that some of the people in the support staff do not deserve that position? |
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| * Are you comfortable discussing work related & personal issues with your TL? |
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| Distribute 100 points among the following
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| * What kind of incentives would you prefer? |
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| | Values must add up to 100 |
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| * What kind of activity would you prefer? |
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| | Values must add up to 100 |
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| How can the incentive program be improved, if required? | | |
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| Additional Comments/Suggestions for improvement of Discover Program. | | |
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