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  1. Surveys
  2. 2005
  3. March
  4. D
  5. Drive thru ATM
0%
 

Hello:

I would like to take this opportunity to invite you to participate in a survey about Drive Thru ATM's, which is part of my Consumer Behaviour Assignment. As part of my research, a small group of twelve respondent will be asked to complete the following regarding ATMs. It will take less than 5 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for me to learn your opinions.


This survey response will remain stricly confidential and will be an invaluable asset to my results. If you have questions at any time about the survey or the procedures, please let me know via email at [email protected].


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 

* Which suburbs do you live in?
 
Nothern
 
Eastern
 
Southern
 
Western
 
 

* How old are you?
 
20-24 years
 
25-29 years
 
30-34 years
 
35-39 years
 
40+ years
 
 

* How do you prefer doing your day-to-day banking?
 
In branch
 
ATM
 
Internet
 
Telephone
 
 

* Which of the following do you bank with?
 
Commonwealth
 
ANZ
 
St George
 
Westpac
 
Credit Union
 
Other - Please advise
 
 
 
 
* Please choose your preferred bank ie. if you bank with more than one.
 
Commonwealth
 
ANZ
 
Westpac
 
St George
 
Other - Please advise
 
 
 
 
* Overall, are you happy with your current bank?
 
Yes
 
No
 
Maybe - why?
 
 
 

* How would you rate your experiences with over-the-counter bank tellers?
 
Excellent
 
Good
 
Average
 
Poor
 
 

* How many times a week do you use an Automatic Teller Machine (ATM)?
 
One
 
Two
 
Three
 
Four
 
Other - Please advise
 
 
 

How many times a week do you find yourself going to the ATM only to find that it is Out of Order?
 
One
 
Two
 
Three
 
Four or more
 
 
 

* How would you rate your experiences with over-the-counter bank tellers?
 
Excellent
 
Good
 
Fair
 
Poor
 
 
 
* Would you use a Drive Thru ATM?
 
 
 
* What would be your main concern by using Drive Thru ATM?
   
 
 

* Would you refer to Drive Thru ATM's to be:
 
Convenient
 
Lazy
 
Good Idea
 
Unsafe
 
Other - Please advise
 
 
 

* If you had the option of Drive Thru ATMs, would you utilise this service?
 
Yes
 
Maybe
 
No - Why?
 
 
Please contact [email protected] if you have any questions regarding this survey.
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