DX_Cont'd ED/ TS Courses

Employee Development Survey

* Tell us what you think! Now is the time to let us know what training areas you need for development. The following section allows you to list the TOP #3 training request you feel would benefit your growth at DEXIS.

List 3 areas you need more training in pertaining to your job function:

* List 3 "NEW" areas you would like us to offer training in:

List up to 3 ideas that you feel would improve training for your department:

The following questions pertain to seminars offered by the Cigna Employee Assistance Program (EAP). They are designed to help improve your work/life balance and provide skills that will help you develop personally and professionally. Please let us know what your interest are in the following seminars being offered at our facility by ranking them in order of 1-Most Interested to 3-Least Interested.

Please rank your interest in the following Communication Skills seminars in order from 1-3:

Exceptional Customer Service: Explore the meaning of exceptional customer service • Learn how to make the customer’s experience exceptional • Discuss strategies for what to do when there’s a problem • Review tips for managing stress and preventing burnout.
Effective Communication Basics: Identify basic elements of communication • Explore verbal, nonverbal and written communication skills • Learn skills to practice active listening • Practice communicating in different scenarios.
Effective Communication Beyond the Basics: Identify different approaches to communication • Discuss the benefits of an assertive approach • Learn skills to help you be a more engaging communicator • Understand how to adjust your communication style to the situation.

Please rank your interest in the following Customer Focused seminars in order from 1-3:

Dealing with Difficult People: Learn how to differentiate between “difficult people” and “difficult situations”, Understand the reasons why people might be difficult. Take control of the one person you can control – yourself, Learn techniques for dealing with difficult behaviors.
Work Place Conflict: Strategies and Solutions: Identify sources of workplace conflict, Review the definition and stages of conflict, Understand different approaches to conflict, Learn conflict resolution strategies.
Customer Retention with Emotional Intelligence (EQ): Learn ways to improve your company’s retention of its customers using emotional intelligence, or EQ • Learn to provide emotional experiences for your customers • Reframe complaints as “gifts from the customer”

Please rank your interest in these Personal Growth at Work seminars in order from 1-3:

Presenting your best professional Image: Discover what makes up your professional image • Learn tips to be more professional in your communication • Discuss how your work ethic shapes your image • Understand the importance of workplace appearance.
Unique You: Personality Styles at Work: Learn why understanding personality styles can be valuable • Discover characteristics, strengths and challenges of different styles • Understand the relationship between personality type and work style • Explore strategies to improve style compatibility and team dynamics.
Giving at Work: Creating a Meaningful Workplace: Explore new ways to give • Recognize the impact of giving and understand the consequences of not giving • Understand the barriers to finding meaning in your work • Discover strategies to make your work more meaningful • Learn how to achieve your full potential and create balance.

Please rank (1-3) the following in order of interest:

Family Life: The Juggling Ac:t Review the pressures modern families face • Understand the stressful impact of these pressures • Explore strategies to reduce the stress and focus on priorities • Gain tips to manage ongoing commitments more effectively.
Effective Time Management: Identify barriers to effective time management • Understand the consequences of how we allocate our time • Learn how to prioritize your time • Discuss techniques for managing personal and professional time more effectively.
Balancing Work and Personal Life: Recognize the signs of employees who are out of balance in either their work or their personal life • Know what it means to have a good work/life balance • Learn some strategies and techniques for improving your work/life balance.

Please feel free to state additional suggestions and comments.