E-shopping in Singapore

* Gender

Male

Female

* Age

* Occupation

* Income Range:

* Have you ever tried online shopping?

Yes

No

* Would you prefer to purchase from an online retailer that has an existing physical shop?

Yes

No

No preference

Others (Please specify)

* How did you get to know about a particular shopping website?

* On average, how much are you willing to spend for each online purchase? (In Singapore currency)

* Below are factors that may enhance your online shopping experience. Pls rank all using a scale of 1 7. (1 most important, 7 least important)

Price
Better security measures
Alternative modes of payment
Time taken for delivery
Supporting customer service
Personal information is stored so that data can be recalled when I visit the website again
Singapore based or Foreign based retailer

* Which of the following will stop/discourage you from e-shopping? (May choose more than one)

I do not understand how it works

I do not have a credit card

I do not trust the security of the website

I do not find the price of the goods attractive

I have not seen anything online that I want to buy

I am not aware that I can buy things from the internet

I'm not interested

Other reasons: Pls specify

* What are your concerns when making online purchases? Please check all that apply.

Not receiving the purchase(s)

Receiving product(s) different from what was described on the website

Defected good(s)

Delay in delivery

No worries