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1. Which of the following best describes your position within the company?
 
CEO/owner
 
Partner/senior executive
 
Professional (consultant, legal, medical, architect)
 
Finance/accounting/purchasing
 
Marketing
 
Office manager
 
Technical/IT professional
 
Other
 
 
 

2 - Which of the following categories can your firm be classified under?
 
 
 
3. Please select the range that is closest to the approximate annual turn over for your company in a financial year.
 
Less than £100,000
 
£100,000 to £499,999
 
£500,000 to £999,999
 
£1 million to £5 million
 
£5 million or greater
 
Don't know
 
 

4. Does your company have a web site? (If yes please answer the remaining questions else thanks for the limited input)
 
Yes
 
No
 
 

5. What category does the web site fall into?
 
Static and Dynamic Data - i.e company info and product data
 
Ecommerce B2C and/or B2B - purchase/order goods online etc
 
Static data only - i.e. company info
 
Dont Know
 
Other
 
 
 

6. What server side technology does the web site use?
 
Java Server Pages
 
ASP
 
Perl
 
PHP
 
ColdFusion
 
Dont Know
 
Other
 
 
 

7. Does the web site implementation adhere to a framework that facilitates ease of maintenance and deployment?
 
Yes
 
No
 
Don't know
 
 

8. If the web site required to be enhanced to include a new server side (medium complexity) service and a dynamic web page (medium complexity) to display the new data approx. how long would it take to code?
 
Less than a week
 
1 week - 2 weeks
 
2 weeks - 4 weeks
 
4 weeks - 8 weeks
 
Greater than 8 weeks
 
Don't know
 
 

9. How much did your company spend on its initial design, development and implementation of its web site?
 
£0 to £10,000
 
£10,000 to £30,000
 
£30,000 to £50,000
 
£50,000 to £100,000
 
Greater than £100,000
 
Don't Know
 
 

10. Approx. how much time was spend on the design of the web site?
 
no time - wrote with no design thoughts
 
1 day to 1 week
 
1 week to 4 weeks
 
4 weeks to 8 weeks
 
Greater than 8 weeks
 
Don't know
 
 

11. If a medium complex change is required to be applied to the web site how many IT staff are required to develop and implement the changes?
 
One
 
Two
 
Three
 
Four
 
Five
 
Don't Know
 
Other
 
 
 

12. If a medium complex change is required for the web site how long does it take the code to developed, tested and put into production?
 
Less than a week
 
1 Week to 2 Weeks
 
2 Weeks to 3 Weeks
 
3 Weeks to 4 weeks
 
Greater than 4 weeks
 
Don't know
 
 

13. How much would you estimate was spent in the past 12 months on web site maintenance?
 
£0 to £10,000
 
£10,000 to £30,000
 
£30,000 to £50,000
 
£50,000 or more
 
Don't Know
 
 

14. Where do you think the most cost attributable to web site maintenance lies with?
 
Documentation
 
Code amendments/additions
 
Testing
 
Implementation
 
Post Implementation Support
 
Don't know
 
Other
 
 
 

15. Do you believe that the web site in its current format and with the services its offers it realises a significant return of investment?
 
Yes
 
No
 
Don't know
 
 

16. Do you believe that the web site's current design and development strategies assist in its return of investment?
 
Yes
 
No
 
Don't Know
 
 

17. If you had a chance to change one thing about the web site what would it be?
 
Look and Feel
 
Improve Flexibility
 
Improve Reliability
 
Improve performance
 
Improve Ease of Deployment
 
Don't know
 
Other
 
 
 

18. If the web site retrieves its dynamic data from a database and it had to be amended to use a different database engine would this require a simplistic configuration change or would it require a coding change?
 
Configuration change
 
Coding change
 
Don't know
 
Not applicable
 
 

19. If the web site was required to be amended to display new data after executing an existing server side service would this require a coding change?
 
Yes
 
No
 
Don't know
 
 

20. What browsers does the web site support?
 
IE 5.0
 
IE 5.5
 
IE 6.0
 
Netscape 6.1
 
Netscape 7.0
 
Netscape 7.1
 
Netscape 7.2
 
FireFox
 
Opera
 
Safari (for Mac users)
 
Others
 

 
 
 
21. How satisfied are you with the overall quality, look, feel, and functionality of the web site?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
Not Applicable
 
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