Employee Influences | QuestionPro

What was the gender of the employee?

Male

Female

How much experience has this employee had at Charlotte Russe (in years)?

Less than 1

1- 2

3-4

4 or more

Did the employee approach the customer within 30 seconds?

Yes

Yes, but after 30 seconds

No

On a scale of 1- 10, 10 being the most friendly, 1 being the least friendly, how friendly was the sales associate at Charlotte Russe?

Was the customer looking for a specific item/outfit?

Yes

No

How helpful was the employees product knowledge to the customer?

Did the employee offer additional items for the customer to buy?

Yes

No

If yes, were they relavant to the customers purchase?

Yes

Yes, but I didn't like the product

No

No, but I still liked the product

If an additional item was offered, did the customer purchase it?

Yes I bought it

No items were offered

No I didn't buy it

If the employee had been more friendly with the customer when she first entered the store would the customer have been more likely to purchase something she suggested?