Surveys 2014 September E Employee Satisfaction Feedback

Employee Satisfaction Feedback Employee Satisfaction Survey

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Exit Survey

Employee Engagement Index Strongly agree Agree Neutral Disagree Strongly disagree Overall, I am satisfied with HDFC Life as a place to work. I would recommend HDFC Life as a good place to work. Currently I am not thinking of looking out for a new job with another company. I am proud to work for HDFC Life.     Trust and Leadership Strongly agree Agree Neutral Disagree Strongly disagree The leadership of HDFC Life has a clear strategy for competing in the future. HDFC Life's vision and strategy for the future motivates me. HDFC Life is fair and reasonable with employees while making decisions. I trust my immediate supervisor/manager.     Communication Perspective Strongly agree Agree Neutral Disagree Strongly disagree I have clarity around my performance goals and objectives. There is open, honest two-way communication in my department. I am regularly informed about major developments and decisions that affect me. I feel I can share my opinions openly with my immediate supervisor/manager without fear.     Team work and collaboration Strongly agree Agree Neutral Disagree Strongly disagree There is good teamwork and cooperation within my department. There is good teamwork and cooperation between departments at HDFC Life.     Involvement and belonging Perspective Strongly agree Agree Neutral Disagree Strongly disagree My immediate supervisor/manager involves me in decisions that affect my work. We have a friendly environment at HDFC Life. My immediate supervisor/manager really cares about my well-being. At work, my opinions seem to matter. My immediate supervisor/manager has a good understanding of the challenges I face in my job.     Performance Management Perspective Strongly agree Agree Neutral Disagree Strongly disagree My immediate supervisor/manager gives me feedback that helps me improve my performance. My organization promotes people based on performance or ability to perform the job. My job allows good use of my talents/skills and abilities. Providing customer satisfaction (Internal/External) is an important part of how my performance is assessed.     Recognition Perspective Strongly agree Agree Neutral Disagree Strongly disagree My immediate supervisor/manager provides me with recognition or praise for good work regularly. Our leadership team recognizes and rewards people for outstanding performance.     Tools and Process Strongly agree Agree Neutral Disagree Strongly disagree I have access to the resources (e.g., materials, equipment, technology, etc.) I need to do my job effectively. The work processes, technology in HDFC Life facilitate customer engagement and service faster and smoother. Access to technology, materials & resources has improved considerably over last one year. Processes and procedures allow me to effectively meet my customers' needs.     Growth and Development Strongly agree Agree Neutral Disagree Strongly disagree I have the training I need to do my job effectively. My immediate supervisor / manager provides adequate support and encourages my development. This company provides me with the opportunity for learning and development.     Quality Perspective Strongly agree Agree Neutral Disagree Strongly disagree The people I work with deliver desired quality and service. There is a strong emphasis on customer service in HDFC Life. At HDFC Life, we set clear performance standards for product/service quality. Senior leadership is committed to providing high-quality products and services to external customers.

BS&T Employee Satisfaction