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What are 3 recent changes that you like best?
   
 
   
 
   
 
 
 
What are 3 recent changes that you do not like?
   
 
   
 
   
 
 
 
If I could make (or undo) 1 change to ESP it would be...
   
 
 
 
Which of these improvements from the list that sales made for 2016 do you feel ESP met? (Check the box if you feel it was accomplished)
 
Better CRM
 
People To Help With Quotes
 
Better Communication
 
More Account Managers
 
Processes Enforced on Everyone
 
More Frequent Meetings With Management
 
Product Support Help
 
Improve Product Quality
 
Improve Purchasing Lead Times
 
Improve Purchasing Communication
 
Better Phone Routing
 
New WMS
 
Upgrade Website
 
Add Marketing
 
Professional Catalogs
 
Better Baumer Delivery Info
 
Have to Log Customer Info in Multiple Places
 
More Standard Stock
 
Requested Ship Dates Stay Updated
 
Faster Part # Creation
 
RGA's Not Processed Timely
 
Contract Pricing Not Updated
 
Positive Company Announcements Are Made Known
 
Reduce Shipping Errors
 
Clean Up Inventory of Bad Gauges

 
 
 
Top 5 improvements needed for 2017
   
 
   
 
   
 
   
 
   
 
 
 
The best things about ESP are...
   
 
   
 
   
 
 
 
What takes up the most of your time daily?  Rank from 1-8, with 1 taking the most time to 8 taking the least.
Email Communication
Quoting (Email and Phone)
Handling Customer Problems
Getting Information Internally
Making Outbound Calls
Taking Inbound Calls
Entering Orders
Other
 
 
ESP Workplace Satisfaction
Strongly Disagree Disagree Neutral Agree Strongly Agree
I am happy at ESP
I would refer someone to work at ESP
I understand my career path at ESP
I have a good work / life balance at ESP
I feel valued by my coworkers
I feel valued by management
ESP recognizes employees accomplishments
I can reach my full potential at ESP
If given the chance I would reapply for my position
Management listens to employee feedback
Strongly Disagree Disagree Neutral Agree Strongly Agree
I believe in ESP's values
I feel I can talk to and disagree with my manager
I have fun at work
ESP pays me fairly
ESP has the benefits that I need
I feel I will be here in a year