Surveys 2015 March E Etech Existing Clients

Etech Existing Clients Etech Global Services

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Exit Survey

Hello: You are invited to participate in our customer satisfaction survey, approximately 100  people will be asked to complete a survey that asks questions about their experience with our services. It will take approximately 5 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Matt Rocco at 936.559.2239 or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. Email: [email protected]       * How satisfied are you with your services from Etech Global Services? Extremely Dissatisfied Very Dissatisfied Neutral Very Satisfied Extremely Satisfied       * If you are not satisfied, why not?       Based on your experience with Etech, how likely are you to continue the business relationship? Very Unlikely Somewhat Unlikely Not Sure Somewhat Likely Very Likely       Would you say the value of the Service, as compared to its price, is: Poor Fair Average Great Excellent       What would you most like to change about Etech's Services?       Which of the following attributes enticed you to partner with Etech Global Services (initially)?   Trustworthy Brand   Price Value   Innovative Solution   Business Intelligence / Marketing Intelligence Support   Quality Support   Robust Infrastructure   Multi-location   Other       Considering your experience with Etech Global Services as your trusted partner, how interested would you be in learning about our other outsourcing services? Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested * Outbound calling * Inbound calls * Customer Service * Technical support * Live Chat * Email Support * Lead Generation * Back Office operations * Software Development     Overall, how interested would you be in buying these products. Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested * Live Chat Software * Email Support Software * Call Quality Monitoring       * Would you recommend Etech Global Services to your colleagues?   Yes   No       * If you would not recommend Etech, why not?

Etech Global Services