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  1. Surveys
  2. 2004
  3. February
  4. E
  5. Evaluation of Potential for E-Commerce Services -
0%
 

Thank You for taking the time to read and take this survey. As a student for Endicott College in Beverly, Massachusettes, USA, I am required to complete a Final Capstone which is to research question within my Field of study.
 
 
 
How often do you visit your own corporate website?


 
Everyday
 
Once A Week
 
Once In Two Weeks
 
Once A Month
 
Rarely
 
 
 
When you visit the site, are you using the computer from



 
Mainly the Office
 
Mainly the Home (Including a Home Office)
 
Equally from the Home and Office
 
 
 
So we can match the right information with the needs of our visitors to the site, please tell us why you visit our site?












 
Looking for general information
 
Looking for rules/regulations
 
Looking for forms
 
Looking for facility information
 
Looking for regulatory information
 
Looking for Upgrade Information
 
Looking for Qualified Professional/Consultant Information
 
Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)
 
Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)
 
Research for Work
 
Research for School
 
Download files
 
Professional Development
 
Looking for update on Earlier information
 
Other
 
 
 
 
Several State Agencies have moved on to E-Commerce, that is, conducting business on-line. If [COMPANY/AGENCY] deployed E-Commerce, would you take advantage of conducting the following [agency] businesses online?











 
Payment of ABC Fees
 
Payment of DEF Fees
 
Payment of Plan Review Fees
 
Payment of GHI Application Fees
 
Payment of JKL related charges
 
Submission of Reports, such as MNO, PQR, Site Assessments etc
 
Registration of RSTs
 
Register for Seminars and Expos
 
UVW Application Process
 
Overnight Shipping and Handling Charges for Important Documents/Reports
 
 
 
Would you say our Web Site is:
 
(7) Very Attractive
 
(6)
 
(5)
 
(4)
 
(3)
 
(2)
 
(1) Very Unattractive
 
 
 
How much effort did your search require before you found what you were looking for?
(Did it take a long time? Did you have to try several times?)

 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
 
From what you have seen and your experience with other sites, please rate the following features of the web page:
From what you have seen and your experience with other sites, please rate the following features of the web page:
Poor Fair Good Very Good Excellent
Visual appearance/layout:
Content:
Writing style:
 
 
 
From your experience, what do you find to be the biggest challenge with using our site?






 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable Files or Forms are in a Format I cannot Use

 
 
 
Did the menu of items on the home page make sense to you?

 
Yes
 
No
 
 
 
Did you experience any problems downloading files?

 
Yes
 
No
 
Did not try
 
 
 
How did you hear about the Website?




 
Literature: List Source Here
 
Literature: List Source Here
 
Literature: List Source Here
 
Literature: List Source Here
 
Hotline
 
Dealer
 
Industry Consultants
 
Newsletters/Literature
 
The Media (Newspaper, Radio, TV)
 
Was told URL by an Associate/Friend
 
Followed Link from another Web page
 
Found by using a search engine
 
Other
 
Other (Please Specify)
 
 
 
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
Email
   
 
Please contact [email protected] or click here if you have any questions regarding this survey.
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