Surveys 2016 April E Event Survey - Yearly

Event Survey - Yearly Annenberg Presidential Conference Center

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Questions marked with an * are required Exit Survey

Thank you for the opportunity to serve you and your guests. We hope the services provided by the Annenberg Presidential Conference Center were to your satisfaction. Please complete the following survey to let us know how we are doing!     * Survey Completed by:     In the past year, how many events have you held at the Presidential Conference Center?     1-4   5-9   10-19   20+       Would you like the option of booking events online?    Yes   No   Pre-Event Phase 1 (Strongly Disagree) 2 (Disagree) 3 (Agree) 4 (Strongly Agree) N/A The reservation & booking process was easy. My event staff responded & followed up appropriately to information I requested during the reservation process. Pre event meetings were helpful and the staff answered all of my concerns. My event staff offered choices which met our needs. My event staff was accommodating no matter how often plans changed.   During The Event(s) 1 (Strongly Disagree) 2 (Disagree) 3 (Agree) 4 (Strongly Agree) N/A My group was treated with respect and a sense of value during the event. Services were delivered on time as promised. Rooms were set as requested and clean. Staff was readily available and easy to access throughout event. If you encountered problems, the staff took swift action to resolve the problems.     Describe any problems you encountered during your event(s) and how we could have addressed the problem differently.   Audio & Visual Needs 1 (Strongly Disagree) 2 (Disagree) 3 (Agree) 4 (Strongly Agree) N/A The AV technician provided excellent customer service before & during the event(s). The staff was knowledgeable and able to assist with audio/visual requests and problems. There was an AV technician readily available during the event(s). All desired AV equipment was available and setup in the requested places during the event(s). The AV equipment functioned properly during the event(s).     Who did you use for catering events at the Presidential Conference Center?  -- Select --HiltonChartwellsBothOther       Catering 1 (Strongly Disagree) 2 (Disagree) 3 (Agree) 4 (Strongly Agree) N/A Catering services were delivered on time as promised. Service requested equated to the amount paid. Catering staff was readily available and easy to access throughout events. The presentation of food met our expectations. If you encountered problems, the catering staff took swift action to resolve the problems.     Were there any requests the catering staff could not accommodate?     What can our staff do to improve your events?

Thank you for your assistance & feedback to help us improve our events at the Annenberg Presidential Conference Center. We value you as a client and will take your input into consideration while providing products and services in the future. If you have any comments or concerns about this survey, please contact the following: Annenberg Presidential Conference Center 4347 TAMU • 1002 George Bush Drive W College Station, TX 77843 Ph 979.862.3488 • Fax 979.862.3489 [email protected] • apcc.tamu.edu