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How long ago did you cancel your contract with Belle Casa Richmond?
 
Within last 2 months
 
Approx 3 - 6 months ago
 
Approx 7 - 12 months ago
 
Approx 13 -18 months ago
 
Approx 19 months plus
 
 

For what reason did you cancel your contract with Belle Casa Richmond Ltd?
 
Moved
 
Financial circumstances changed
 
Relability of housekeeper
 
Housekeepers cleaning ability
 
Housekeepers trustworthiness or timekeeping
 
Communication with housekeeper
 
Cost of service
 
Service provided directly by BCR not sufficient
 
Other
 
 

What part of the service where you unhappy with?
 
None the overall service was ok
 
Standard of cleaning
 
HK not reliable
 
Service provided by office not good
 
Not seen the benefit of an agency
 
 

Are you using another cleaning company now? If so which one?
 
No, not applicable
 
Selclean
 
Merry Maids
 
Molly Maids
 
Domestic Solutions
 
My Home
 
Time for you
 
Done n dusted
 
Other company
 
 

Would you return to Belle Casa in the future?
 
Yes definitely
 
Maybe
 
Definitely not
 
If a good incentive was offered!

 
 

* What TWO PARTS of the service provided by Belle Casa do you feel should be improved?
 
Price cheaper
 
Made to feel an important customer
 
Reliability of housekeeper
 
Telephones answered quicker
 
Other
 
More services offered related to home
 
Issues addressed quicker
 
Housekeepers cleaning ability

 
 

How many housekeepers did you have whilst with Belle Casa
 
One
 
Two
 
Three
 
Three plus
 
 

I feel that it is essential for me to meet the housekeeper before they start working in my home.
Stongly Agree Strongly Disagree
 
 
 
Additional Comments/Suggestions for improvement
   
 
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