Exit Survey | QuestionPro

How long ago did you cancel your contract with Belle Casa Richmond?

Within last 2 months

Approx 3 - 6 months ago

Approx 7 - 12 months ago

Approx 13 -18 months ago

Approx 19 months plus

For what reason did you cancel your contract with Belle Casa Richmond Ltd?

Moved

Financial circumstances changed

Relability of housekeeper

Housekeepers cleaning ability

Housekeepers trustworthiness or timekeeping

Communication with housekeeper

Cost of service

Service provided directly by BCR not sufficient

Other

What part of the service where you unhappy with?

None the overall service was ok

Standard of cleaning

HK not reliable

Service provided by office not good

Not seen the benefit of an agency

Are you using another cleaning company now? If so which one?

Would you return to Belle Casa in the future?

Yes definitely

Maybe

Definitely not

If a good incentive was offered!

* What TWO PARTS of the service provided by Belle Casa do you feel should be improved?

Other

Telephones answered quicker

Issues addressed quicker

Reliability of housekeeper

Price cheaper

More services offered related to home

Housekeepers cleaning ability

Made to feel an important customer

How many housekeepers did you have whilst with Belle Casa

One

Two

Three

Three plus

I feel that it is essential for me to meet the housekeeper before they start working in my home.

Additional Comments/Suggestions for improvement