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  2. 2012
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  5. FFSR BCS Service Survey - TEST ONLY

FFSR BCS Service Survey - TEST ONLY

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FFSR SDU Service survey


FFSR is working in partnership with SDU Branch Managers to pro-actively resolve service issues and to better define our future service requirements.

The purpose of the survey is to:

- identify the requirement for existing services
- identify the satisfaction with existing services
- identify any perceived gaps in services
- identify services that we undertake that would be best managed by the SDU
 
 
 

Demographics



1. Please identify which staff group you are part of:
 
FFSR Business Support Group
 
FFSR Research Managers
 
FFSR Business Managers
 
FFSR Centre Leaders
 
Technical Staff
 
Researchers
 
 
 
2. Please identify your usual work location:
 
 
 

SDU Services


These are the operational services currently provided by the SDU (a description of these services is provided in the business services catalogue). The survey does not cover the strategic services provided by other BCS divisions or CenITex services.
 
 
 
Assurance
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Financial assurance
Legal Assurance
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Communication
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Mobile Phones
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
Not aware that service existed Easier to do it my self Very unsatisfied Unsatisfied Neutral Satisfied Very satisfied
Mobile Phones
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Compliance
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Annual Reports - Statutory Authorities
Financial Compliance
Freedom of Information
Information Privacy
Statutory Appointments
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Financial
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
"Charts of Accounts" Elements
Accounts Payable
Accounts Receivable
Asset Management
Budget
Business Compliance
Contract Revenue
Reporting and Analysis
Transactions, Adjustments and Transfers
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Legal
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Contract advice
Insurance claims
Legal advice
Probity
Procurement advice
 
 
Do you perform part or all of this service yourself?
 
 
How satisfied are you with the current service provision?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Marketing
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Advertising
Design & Desktop publishing
DPI image library
DPI News
Events management
Media enquiries
Media monitoring
Media releases
Media training
Print publishing
Promotional banners
Sponsorship
Visual standards
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
People
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Classification management
Commencements
Complaints & disputes
Emergency management
Employee contract management
Employee movements
Executive employee HR services
Exit process
Graduate recruitment and development program
HR policy, procedures and advice
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
HR reporting
Interview scribe
Leave administration
OHS advice
OHS DPI sites
OHS incidents
Organisational change
Payroll
People data
Performance management
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Recruitment
Reward and recognition
Salary packaging
Short term appointments
Training assistance
Training directory and calendar
Training materials
Training provided
Unfunded/surplus staff
Work experience
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Procurement Support
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Fleet
Purchasing
Travel advice
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Property
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Eco office
Facilities maintenance and compliance
Office accommodation
Security
Site facilities works program
Specialised facilities
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Records Management
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Records management
 
 
Do you perform part or all of this service yourself?
No Sometimes Frequently Always
Records management
 
 
Are you satisfied with this SDU service?
Not aware that service existed Easier to do it my self Very unsatisfied Unsatisfied Neutral Satisfied Very satisfied
Records management
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Site
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Conference rooms
Conference supplies
Counter sales
Induction & exit
Information centres
IT information
Mail
Office equipment
Petty cash
Reception
Vehicle management
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
Technology
 
In your role, what is the business requirement for this service?
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Collaboration tools support
E-learning development
Electronic document management
Email newsletters
Hosting and support
Internet web page publishing
Intranet web page publishing
Scientific instrument development
Smart forms
SMS web access
No requirement Once a year Sometimes (once a month) Regular (once a week) Frequently (more than once a week)
Specialist business application development service
Specialist business application development administration
Specialist business application support service
Specialist IT equipment support service
Statistical reporting and analysis
Video fliming/production and distribution
Web consulting
Website design
Website maintenance
 
 
Do you perform part or all of this service yourself?
 
 
Are you satisfied with this SDU service?
 
 
 
What additional actions could be provided to improve this service? (Please provide an example)
   
 
 
 
General
 
 
 
Other comments:
   
 
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