Finance | QuestionPro

Dear Customer:

As the manager of [COMPANY], I want to thank you for your decision to purchase or lease a car from us. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,
[MANAGER_NAME]
Manager

	EXCELLENT	VERY GOOD	GOOD	FAIR
Overall Finance experience



Making you confident that this was the right vehicle for you



Did the Finance Manager explain all products available



Were you treated in a professional and timely manner

Overall, how comfortable were you with the way the dealership worked with you to determine the final price or monthly payments for your new vehicle?

Extremely comfortable

Very comfortable

Somewhat comfortable

Somewhat uncomfortable

Very uncomfortable

Overall, how would you rate the dealership staff that you bought or leased the vehicle from:

Based on your overall experience, how likely would you be to purchase or lease another vehicle from this dealer?

Definitely would

Probably would

Might or might not

Probably would not

Definitely would not