First coming | QuestionPro

Have you ever ordered [PRODUCT] from [COMPANY]?

Yes

No

Overall, how would you rate [COMPANY]?

How satisfied are you with your service from [COMPANY]?

Extremely satisfied

Very satisfied

Neutral

Very dissatisfied

Extremely dissatisfied

Would you recommend [COMPANY] to a friend?

Yes

No

Not Sure

If no, why not?

For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?

Definitely would buy

Probably would buy

Might or might not buy

Probably would not buy

Definitely would not buy

N/A

Which of the following modes did you use to place the order for [PRODUCT]?

What are the THREE main reasons you didn't purchase [PRODUCT] from [OTHER_COMPANY]?

What would you change about the process of purchasing [PRODUCT] (i.e. placing the order, mode of payment, delivery etc) from [COMPANY]?

Are there any other comments you have for [COMPANY]?