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Exit Survey
 
 
Hello

You are invited to participate in the Forum Secretariat’s organisational survey. The purpose of this survey is to analyse the Forum Secretariat’s Human Resources (HR) System, your experience of working with the organisation and your engagement level within the organisation.

The survey will take approximately 30 minutes to complete and we encourage you to be as detailed as possible when filling out the qualitative part of this survey.

Please respond to every question.

We encourage those who have already taken part in the face-to-face interview to also share their thoughts and experiences through this survey.

The survey is completely confidential and the data is analysed by Change Factory, an external consulting company. All identifying information will be removed at the reporting stage.

If you have any questions regarding confidentiality or the purpose of the survey and questions, please contact Change Factory on: [email protected] or [email protected].

Kind Regards

Forum Secretariat's HR Team and Change Factory
 
 
 
Demographic Questions
 
 
* Programme
 
Secretary General, Deputy Secretary General, Personal assistant to DSG
 
Economic Governance Programme
 
Political Governance and Security Programme
 
Strategic Partnership and Coordination
 
Corporate Services
 
Other
 
 
 
* Job Level
 
Director
 
Adviser
 
Officer
 
Support Staff (Administrative Assistant, IT support, Finance support, HR support, Property support)
 
Forum Representatives
 
Other
 
 
 
* Job type
 
Locally advertised position
 
Internationally advertised position
 
Other
 
 
 
* Years with the Forum Secretariat
 
0-6 months
 
6 months to 1 year
 
1 year – 3 years
 
3 years to 5 years
 
5 years +
 
 
* Years in your current role
 
0-6 months
 
6 months to 1 year
 
1 year – 3 years
 
3 years to 5 years
 
5 years +
 
 
* Do you officially supervise anyone?
 
Yes
 
No
 
Other
 
 
 
 
Communication
 
 
* Are you satisfied with the level of communication that you receive from the leadership team in regards to the strategic direction of the organisation?
 
Not at all satisfied
 
Slightly satisfied
 
Moderately satisfied
 
Very satisfied
 
Extremely satisfied
 
How much value do you get or did you get out of:
Outstanding value Moderate value Occasionally there is some value No value It wastes/wasted my time N/A
* Weekly meetings with your supervisor?
* On-the-job feedback?
* Team meetings?
* Face-to-face team meetings with the Secretary General?
* Your performance review (6 monthly and yearly reviews)?
* Your induction?
* Informal communication methods (rumour mills)?
 
 
* Which of the following do we need to do much better to improve your ability to do your job? Please choose upto 3
 
Weekly meetings with your supervisor
 
Weekly leadership team meetings with your Manager, Director, Deputy Secretary General or Secretary General
 
Emails about the major changes that are taking place in the organisation
 
Performance Appraisal
 
Induction
 
Regular one-on-one meetings with your manager
 
Other

 
 
* How are ideas and information predominantly shared and conveyed in the organisation? Please choose up to 3 options
 
Web-based communication (emails)
 
Telephone meetings
 
Team meetings
 
Individual meetings with managers
 
Team meetings with the Senior Management Team
 
Via informal communication channels, such as informal chats with colleagues
 
Other

 
 
* How would you like to be communicated with regarding top-level decision making and changes to the organisation?
 
Web-based communication (example Intranet)
 
E-mails
 
Telephone meetings
 
Interactive forum boards which allow you to post questions
 
Team meetings
 
Individual meetings with managers
 
Face-to-face team meetings with the Secretary General
 
Other
 
 
* How would you like to be communicated with regarding changes to your job role and feedback on your performance?
 
Web-based communication (example Intranet)
 
E-mails
 
Telephone meetings
 
Interactive forum boards which allow you to post questions
 
Team meetings
 
Individual meetings with managers
 
Face-to-face team meetings with the Secretary General
 
Other
 
 
* I have easy access to managers above my own manager if I have any questions my manager cannot answer.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
Additional Comments and Suggestions
   
 
 
 
Performance Feedback and Support
 
 
* How would you rate the quality of feedback you receive on your performance on a weekly basis?
 
Poor
 
Fair
 
Good
 
Very good
 
Excellent
 
 
* How would you rate the quantity of feedback you receive on your performance on a weekly basis?
 
Poor
 
Fair
 
Good
 
Very good
 
Excellent
 
 
* Do employees get rewarded for good work and/or penalised for poor work? If you chose ‘penalised for poor work’, please give an example.
 
Rewarded for good work
 
Penalised for poor work
 
Both
 
 
* Do you believe you have your manager’s support to perform your job well?
 
Yes
 
No
 
 
* I believe that the Performance Management System in the Forum Secretariat is fair and transparent.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
* I understand how my performance is related to the salary increments/bonuses I receive when undergoing the Individual Performance Review.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
* I believe that a 360 degree performance assessment should be included throughout the organisation to help improve and support the performance of my team members.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
* I understand the scoring system used in the Forum Secretariat.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
* I agree with the scoring system used in the Forum Secretariat.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
* I believe that the unacceptable performance of others is managed effectively by their manager.
 
Totally agree
 
Somewhat agree
 
Neither agree nor disagree
 
Somewhat disagree
 
Totally disagree
 
 
Additional Comments and Suggestions
   
 
 
 
Strategy and Decision Making
 
 
 
Do you feel that you have a say in the major decisions that are made in the organisation in regards to your individual job role?
 
Yes
 
No
 
To some extent
 
 
 
Is the Forum Secretariat loosely or tightly controlled in terms of decision making outcomes
 
Tightly controlled
 
Loosely controlled
 
 
 
I understand the strategy and goals of the Forum Secretariat
 
Yes
 
No
 
To a certain extent
 
 
 
I understand my role in implementing and meeting the goals and overall strategy of the Forum Secretariat
 
Yes
 
No
 
To a certain extent
 
 
 
I feel that the organisation values my opinion
 
Yes
 
No
 
To a certain extent
 
 
 
I have a general understanding of the role of other programmes in the Forum Secretariat
 
Yes
 
No
 
To a certain extent
 
 
 
Retention
 
 
* Why do you think people come to work for the Forum Secretariat? Please choose up to two options.
 
Forum Secretariat’s reputation
 
Salary
 
Challenging work
 
Stepping stone to other jobs
 
Leadership
 
Other
 

 
 
Please rank the following for reasons why people leave (1 being the most common, 6 being the least common)
Able to get a higher salary in the same position elsewhere
High pressure of the role
Poor relationship with manager
Poor relationship with team members
Lack of role clarity
End of contractual agreement
 
 
 
* Is your contract limited to a maximum of 6 years or is it indefinite?
 
Limited to a maximum of 6 years
 
Indefinite
 
Other
 
 
 
* How long are you planning to stay with the organisation?
 
Indefinitely
 
A maximum of 3 months
 
Between 3 months and 6 months
 
Between 6 months andone year
 
More than one year
 
Until my contract ends
 
Prefer not to say
 
Other
 
 
 
* Other than remuneration, what would keep you in the organisation? (Please choose the top 3 choices)
 
More challenging work
 
Better or more feedback
 
Career growth opportunities
 
Supportive managers
 
Supportive team members
 
Role clarity
 
Higher non-financial rewards and recognition
 
Less role pressure
 
Ability to extend my contract
 
Other
 

 
 
 
Rewards and Recognition
 
 
* Do you believe you are adequately rewarded financially for your contribution to the organisation?
 
Yes
 
No
 
To a certain extent
 
 
* Do you believe you are adequately recognised (non-financially) for your contribution to the organisation?
 
Yes
 
No
 
To a certain extent
 
 
* Do you believe that the salary you receive adequately reflects the work you do?
 
Yes
 
No
 
To a certain extent
 
 
Additional Comments and Suggestions
   
 
 
 
Culture
 
 
* Please choose three (3) values that you believe currently reflect the Forum Secretariat’s values.
 
Accountability
 
Bureaucracy
 
Commitment
 
Continuous improvement
 
Continuous learning
 
Cost reduction
 
Customer satisfaction
 
Excellence
 
Family
 
Flexibility
 
Hierarchy
 
Honesty
 
Humour/Fun
 
Innovation
 
Integrity
 
Long hours
 
Positive attitude
 
Productivity
 
Profit
 
Respect
 
Responsibility
 
Results orientation
 
Professional excellence
 
Personal leadership
 
Responsive
 
Caring
 
Inclusive
 
Innovative environment
 
Other

 
 
* Please choose three (3) values that should reflect the organisation’s values.
 
Accountability
 
Bureaucracy
 
Commitment
 
Continuous improvement
 
Continuous learning
 
Cost reduction
 
Customer satisfaction
 
Excellence
 
Family
 
Flexibility
 
Hierarchy
 
Honesty
 
Humour/Fun
 
Innovation
 
Integrity
 
Long hours
 
Positive attitude
 
Productivity
 
Profit
 
Respect
 
Responsibility
 
Results orientation
 
Professional excellence
 
Personal leadership
 
Responsive
 
Caring
 
Inclusive
 
Innovative environment
 
Other

 
 
* What stories do staff share within the Forum Secretariat? Please choose up to two options
 
Things going wrong
 
New development led by the Forum Secretariat in Member Countries
 
Incongruences between what the leadership team says and what actually happens
 
Stories about the leadership team
 
The future of the Forum Secretariat
 
The Forum Secretariat strategy
 
Fun had at work
 
Fun had at home or socially
 
Other

 
 
* What reputation is communicated most strongly amongst the member countries?
 
Addresses the priority needs and rights of our most vulnerable Members, communities and people (Special and Differential Treatment)
 
Embraces the cultural diversity of the region with tolerance and respect (The Pacific Way)
 
Facilitates the debate on how to position the region to meet emerging challenges both now and in the future (Foresight)
 
Strives for recognition of the region’s responsibility for guardianship of the world’s largest ocean and its resources (Common Heritage)
 
Fosters quality interaction with all our stakeholders, both internal and external (Communication)
 
Embraces good governance and gender equality and seeks peak performance (Continuous Performance)
 
 
* Who are talked about as the heroes within the Forum Secretariat?
 
Senior Management Team as a whole
 
Directors
 
Advisers
 
Officers
 
Support staff
 
Individual staff
 
Other
 
 
 
* What symbolises the forum Secretariat to our clients?
 
All our staff who represent the Forum Secretariat in our member countries
 
Our logo
 
Our offices
 
Other
 
 
 
* You know you have “made it” in the Forum Secretariat when:
 
You are encouraged to apply for positions that are within your capacity
 
You get a quick and easy audience with Senior management when you have a problem
 
You get a quick and easy audience with your Director when you have a problem
 
You do your job well and it gets recognised during team meetings
 
You do your job well and it is recognised by Senior Management Team
 
Other
 
 
* I know with whom to discuss any professional issues I have.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* I am often surprised by a staff member who I don’t expect to have a say commenting on my performance or work.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* Who makes the key decisions in the Forum Secretariat?
 
The Secretary General
 
Deputy Secretary General
 
The Senior Management Team
 
Other
 
 
 
* To what extent is delegation of decision making with appropriate authority, training and availability of data on which to make a decision encouraged in the Forum Secretariat?
 
Not at all
 
To some extent
 
To a large extent
 
 
Additional Comments and Suggestions
   
 
 
 
Recruitment
 
 
* I believe that the Forum Secretariat, through its recruitment process, recruits the most skilled and capable staff it can.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* I believe that the Forum Secretariat recruits individuals who have the right behaviour to fit in the organisation.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* I believe that the recruitment process is fair and transparent for any internal staff member who is looking to progress.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
Additional Comments and Suggestions
   
 
 
 
Career Development
 
 
* I have access to the training and development that I need to enhance my performance in the Forum Secretariat.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* The training offered by the Forum Secretariat is relevant to my job.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* My overall career goal is to help people in Pacific Region.
 
Yes
 
No
 
Other
 
 
 
* The training offered by the Forum Secretariat will assist me in any future external roles I may apply for?
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* The training process is fair and transparent to all individuals in the Forum Secretariat.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* The development plan in the individual performance review form is targeted towards reaching the strategy of the Forum Secretariat.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
Additional Comments and Suggestions
   
 
 
 
Policies and Procedures
 
 
* I have a good understanding of the available HR processes and policies that are relevant to my job.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* The HR processes and policies available for my job are easily accessible.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* There is a reliance on established HR processes and policies to conduct my job rather than informal methods of ‘how things are done around here’.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
 
* When I have a disagreement with a colleague/manager, I feel well supported by the organisation.
 
I totally agree
 
I somewhat agree
 
I neither agree nor disagree
 
I somewhat disagree
 
I totally disagree
 
My induction has allowed me to:
Yes No
* Understand my role in the organisation
* Meet the relevant individuals with whom I will be working closely
* Understand the workings and culture of the organisation
* Understand how to access the relevant policies and processes of the organisation
* Understand the modes of internal and external communication available
* Identify any development needs through completion of my personal development plan
* Know my health and safety responsibilities to my colleagues and the organisation
* Demonstrate understanding of my terms and conditions of employment
* Explain the support mechanisms available with regard to training and development
* Understand the performance development review process
 
 
* At the end of my induction, I felt like I was ‘thrown in the deep end’
 
Agree
 
Disagree
 
 
Additional Comments and Suggestions
   
 
 
 
HR Department's Role
 
 
* I understand HR’s role in the Forum Secretariat.
 
Yes
 
No
 
To some extent
 
I believe that HR’s role currently provides the following:
I totally agree I somewhat agree I neither agree nor disagree I somewhat disagree I totally disagree
* Develops and provides employees with the tools and training to perform to their best potential
* Develops and maintains a positive culture through recognition, communication and opportunities to develop
* Facilitates change management and influences positive employee-management relationships.
* Develops sound policies and best practices to ensure that an employee can perform to their best ability
* Provides professional human resources consultation to the organization regarding staffing, organizational effectiveness, training and development, compensation, social justice, Equal Employment Opportunity/Affirmative Action, benefits administration, and related practices.
* Recruits and hires the most qualified employees by pre-planning staffing needs
* Provides and inspires leadership qualities in the Senior Management Team.
 
 
Additional Comments and Suggestions
   
 
 
 
Overall Comments
 
 
* If you have any other comments on your experience for working with Forum Secretariat or suggestions for improvement, please fill in the text box below