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2004
November
F
Fraud News Christmas 2004 Loss Prevention Survey
Fraud News Christmas 2004 Loss Prevention Survey
0%
You are invited to participate in the Fraud News UK Christmas 2004 Loss Prevention survey. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Charles Nicholls at 01753 752335 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
What best describes your business (select multiple categories as applicable using CTRL + click)?
Food retailing / Supermarket
White goods & electricals
Games and or toys
Video rental
Sports & Outdoor
Activities and days out
Restaurants & fast food provision
Alcohol and tobacco
Pub or club
Healthcare & beauty
Travel
Petrol & fuel
Betting
Charity
Fashion and clothing
Newsagent
DIY
Wholesale trade
Music
Home and furniture
Communications inc. Mobile
Department store
Hotels & hospitality
Other
What best describes your retail locations?
High street
Secondary high street
Out of town
Online
Telephone
Mail order / telephone order
Other
How many outlets do you have? (select one only)
>100
100 300
300 500
500 1000
1000 2000
>2000
Online or MOTO only
Other
What is you company's current UK turnover in £m?
Which of the following Loss Prevention techniques do you use (select all that apply)
Loss Prevention Staff policies and procedures
Specific Loss Prevention Staff training
Instore CCTV
Instore CCTV linked to POS
Data warehouse analysis
Exception reporting
Hotfiles
Data mining
Dual till manning
In store security staff
Customer receipt checking
Electronic tagging
Refunds analysis
Unique till sign on for each member of staff
Fraud screening products or services for Card Not Present transactions
Fraud screening products or services for Card present or cash transactions
Secure area for select product types
Other
Christmas & New Year 2004 Loss Prevention concerns
Please rank the following in order of your top 15 priority where 1 is highest and 15 is lowest
Refund fraud
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Substitute or fake scanning
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Unauthorized discounting
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Kit returns
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Void theft
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Price overrides
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Temporary staff
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Stock theft
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Cash refunds and post voids/after hours
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Multiple redemptions of gift certificates
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Customer returns of used goods
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Card fraud
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Loyalty points theft
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Delivery theft (in transit to or at the store)
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Delivery theft (in transit to or by the customer)
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Are there other forms of internal / internal related loss that you are particularly concerned about this Christmas / New Year period?
How large are your losses as a percentage of sales customer and internal theft) currently at?
Less Than 0.5%
0.5% - 1.0%
1.0% - 2.0%
2.0% - 3 %
Greater than 3%
Do you expect customer and staff theft to increase over the Christmas and New Year period?
Increase significantly
Increase
No change
Decrease
Decrease significantly
Which of the following list could have the greatest impact on loss prevention in 2005? Tick one only
Hire more LP staff
Detect theft and fraud more effectively
CCTV
Implement revised policies and procedures
Increased physical security
Other
Please contact
[email protected]
or
click here
if you have any questions regarding this survey.
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